シエスタキーコンドミニアムバルコニー付き - ウォークトゥビーチアンドベイ

Hi Edward, the homeowner would like to share the following: -"We appreciate the feedback and overall positive review. Thank you for choosing to stay in our home, and thanks for taking the time to leave a review. We appreciate your recognition that you enjoyed the location and hospitality. We're truly sorry to hear that you didn't have the five-star experience we endeavor to provide our guests. -We have remodeled the living room furniture as of April 2022. While we try to accommodate all guests' comfort we're sorry the furniture didn't meet your preferences and guests seem very happy with it. We understand taste in design is subjective so not everyone will be pleased. -Regarding the screens, the property manager is investigating your complaint and will take prompt and appropriate action to remedy the deficiencies. The back screens are not intended to move since prior guests were repeatedly walking into them, causing damage. We are considering completely removing them. We will be visiting the property soon to review it and any needed changes. We hope to have another opportunity to host you in the future!"

Jennifer, we're so glad you enjoyed your stay at this great condo! We're sorry the handyman couldn't come to fix the door handle during your stay, but he was able to do so after your check-out. The twin mattresses have been replaced to guarantee guest comfort. Thank you for taking the time to leave this review and give us the means to improve! Best, the Evolve Team

Jamie, we're sorry your stay fell a bit short of your expectations. The homeowner wishes you would have reached out during your stay with these concerns so they could have addressed them immediately for your convenience. The comforters have been replaced since your stay. They have also posted step-by-step directions on how to use the washing machine and will be repairing the ceiling plaster. There are beach chairs and a buggy in the unit for guests to take to the beach, but we're sorry you were unaware of these items. We appreciate you taking the time to review this home, and wish you the best in your future travels! Best, the Evolve Team

Hi Keith, thank you for taking the time to share your valuable feedback regarding your recent stay. Your input is genuinely appreciated, and we want you to know that we have conveyed your comments to the homeowner. In response, the homeowner would like to share some additional information with you: -"Regarding the cleanliness of the sheets and comforter, we want to assure you that our Guest Contact, who also handles the cleaning of the property, always washes the sheets and comforter between guests. If, for any reason, a guest feels that the sheets are not up to standard, we encourage them to reach out to our Guest Contact immediately. They are always available to address any concerns promptly and would have been more than happy to bring additional sheets right away. We truly regret any inconvenience caused and encourage our guests to communicate with us, as your comfort is of the utmost importance to us. -As for the unplugged items, we understand that it must have been an oversight by the previous guest. It's something we encounter from time to time, and we are unsure of the reason as well. We have instructed our Guest Contact to check all amenities and devices during the cleaning process to ensure everything is in working order, including the TV. We hope this additional information clarifies the situation, and we genuinely appreciate your understanding. Your feedback is essential to us, as it helps us continually improve our services and ensure that our guests have a pleasant and comfortable stay."

Hi Liz, we're sorry to hear you didn't enjoy your stay. After going over your feedback with the homeowner, they wanted to address the following items: - We have proudly been renting this property for guests to enjoy for almost five years. - Numerous past guests have expressed how well the kitchen is stocked, and everything is there for their stay. We add to the kitchen silverware and crockery when pieces get broken or lost, however, it is not reasonable to replace a whole set each time. - We have our local Guest Contact check items such as the mattress protector and pillowcases to ensure they are in good condition. We will discuss your comments with them. - We provide extra amenities for our guests, such as tennis racquets, a basketball, an iron, a mini ironing board, and basic cleaning supplies. While these items take up some storage space, most guests appreciate having them provided, and there is still room for guests to store their belongings. - The living room furniture was purchased in April 2022. The cushions on the pull-out do sink in a bit, but it isn't collapsed. It doesn't affect comfort and just needs to be repositioned. - Our guest contact has added some wine glasses. We will be visiting the property soon to review it and any needed changes. The owners work hard to provide an ideal stay for all guests, and we look forward to this property hosting many satisfied guests!

David, we are sorry your stay fell short of your expectations. The owner has let us know they have posted step-by-step instructions for the washing machine to ensure this situation doesn't recur for future travelers. Additionally, they have replaced the twin mattresses in the home. The owner prioritizes the guest experience and they will take your feedback into consideration for upcoming guests. As evidenced by other reviews, we are confident this Siesta Key condo will continue to host satisfied guests! Best, the Evolve Team

Ingrid, we’re sorry to hear your stay did not meet your expectations. We use professional photographers so we can be sure that our images accurately reflect each property and guests can decide before booking if the decor meets their expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -Our cleaners take pride in making sure that the condo is thoroughly cleaned upon your arrival, including mopping the floor. We wish you would have reached out to us during your stay. We would've been more than happy to send our cleaning team to address your concerns -It's unfortunate our cleaner missed a pair of shorts under a bed, that's a first, but does not indicate that the condo is not cleaned properly. We will coach our crew to check more carefully under the beds -The pull-out sofa and loveseat in the living room were replaced 2 years ago, we know that mattress preference is unique to each guest and we were sorry to hear that you weren’t comfortable during your stay -The closets in the bedrooms contain items to make guests' stay more enjoyable - beach towels, floor fans, tennis racquets, coolers for the beach, and a beach wagon. There is even an iron and mini ironing board, most guests appreciate having these items available -There is a full set of cutlery for six, which is the maximum number of guests allowed to stay in the unit. One kitchen cupboard has a few staples such as salt, pepper, tea bags, sugar, etc. We have considered throwing everything out but felt that having a few staples provided would be appreciated. Generally, we stock items as if it were a home away from home -Both mattresses in the guest bedroom were replaced 3 years ago and have foam mattress toppers to make them more comfortable. The mattress in the main bedroom is very solid and comfortable as well. Additionally, the sheets are medium-quality cotton and we can assure future guests the towels, sheets, and comforters are washed after every guest's stay -There was an issue with the balcony door during your stay, the guest contact called our handyman, who unfortunately did not fix it properly. As we did not want to disrupt your stay with another craftsman visit, we had the door properly repaired the day after your departure by a company that specializes in sliding patio door repair. It is fixed and solid now While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. As is evidenced by the many great reviews, this homeowner is accustomed to providing five-star service and we look forward to hosting many satisfied guests!