Elegant vacational rental is in one of the best locations in Madrid.
Please ask the owner or check their rental agreement when booking the property.
Damage and incidentals
You will be responsible for any damage to the rental property caused by you or your party during your stay.
Max guests: 4
We found the place to be in poor condition, not currently suitable to host a family (or any other guests, for that matter), and in urgent need of maintenance and upkeep it to make it acceptable for guests to stay in the future. We have captured several pictures that illustrate my points, I wish there was a way to share them on Homeaway so everyone can see. Below is a list of some of the issues we’ve encountered:
1- Serious sanitary issues
Mold was present throughout the bathroom: in the shower area, in all corners of the shower floors, inside and outside of the shower.
Shower drain was slow and soap accumulates before being able to drain out.
Kitchen, floors and furniture were dusty, or flat out dirty in some cases.
Bathroom under construction
Aside from the sanity issues above, upon arrival we were shown a vanity cabinet pulled out from the wall and sitting on the floor outside the bathroom. The lady that checked us in indicated that was “under repair”.
Shower curtain fell off and had obviously been tried to hang on the wall in the past without success (judging by the marks on the walls)
Overall apartment was worn down.
Furniture was old, showing signs of abuse and damage.
Sofas and beds were dusty and uncomfortable.
Pull-out couch had a mattress that just can’t be slept on, the springs are coming through.
Dining table is beat up at best.
Services are sub-par compared to other properties in this price range.
No personal attention whatsoever (outside of being given the keys and a 60 second walk through of the procedure to return the keys upon departure).
No stock of any kind in the kitchen area.
Only toilet paper provided, no other sanitary supplies.
No coffee machine.
No attention to detail at all.
HomeAway listing is misrepresented.
Photographs are overly staged and show seemingly much larger rooms and better looking furnishings.
Description make it sound like a much higher end accommodation.
Bathroom is tiny, poorly constructed with cheap materials and no amenities.
Overall price does not match level of quality, amenities and service provided.
We are frequent travelers of HomeAway and other similar short term property sites and have stayed at many properties before. We take pride in writing great reviews whenever appropriate, and this is our very first negative review.
Last, but not least, it should be noted that the property owner was contacted about these issues and she never responded.
Hosted Ken and family was a big mistake, it is not honest to contact and ask for a refund after 24h of check out but never complained during the stay.
I have never had a guest like this. This list of things you have written doesn't adjust at all to reality. We will not accept threats for unfounded complaints and manipulated photographs only because you want to get a free stay.
I invite you to read good reviews in this listing. The apartment has all Hospitality standards requirements by HOME AWAY can all guest reviews including families can be wrong?
Elena, my assistant kindly welcome you at the apartment and you did not required anything . We did not want you to wait for hunging a cupboard that fall down on previous guest stay on the morning of you check in.
We gave you the best service, from the beginning and you had 2 telephone number to contact that you didn’t use.
Do not fool or defame for not getting the refund you wanted
Central and easy
We had a very good check in experience, thank you Elena. Plenty of space for three adults and lots of natural light. A bit noisy overnight but that's expected right by one of the main squares.
Our host Alfonso was waiting outside when we arrived and was very friendly and welcoming. The apartment was spacious with high ceilings and windows that overlooked the narrow pedestrian lane below. We enjoy cooking and the fully equipped kitchen was a plus, and the Market El Corte Ingles is a 3 minute walk away with a fabulous selection and prices way below what we have at home. We ended up sleeping in the back bedroom, which is far away from the late night partiers who filled the streets until almost dawn. The apartment has a lift, which became more appreciated as the long days of walking came home to roost.
Thank you Marga. Alfonso was waiting for us, we were a little late. he was wonderful and explained everything and gave us a couple tips. The subway station is a 2 min walk but its so centrally located you can walk to anything and we opted to do so several times. The apartment is very comfortable and with 2 room it makes it awesome for couples to keep stuff out off the way. We recommend this apartment. If we return to Madrid some day we will deff stay here.
Clean and very well presented
The apartment couldn't be better located. It is right in the heart of the city and an easy walk to everywhere that we wanted to see.
The beds were very comfortable as was the lounge.
We were there in February and had to use the heating which also worked well.
Some reviews mentioned noise, as this apartment is tucked around the side and back of the building street noise was not a problem for us.
The only thing that could have been improved upon from our point of view would have been better curtains or blinds. The blinds do look really lovely however they don't block out much light and i'm not sure we would have had much privacy from the neighbours had they been in.
My 6 year old daughter loved all the balconies.
- english, spanish
About Marga Casanova
Bienvenidos al mundo de Marga Casanova! Soy Marga, diseñadora de interiores, española nacida en Madrid. Mi trayectoria comenzó con el diseño y distribución de textil hogar, que siempre esta muy presente en mis proyectos. Otra parte importante en mis obras son las tapicerías herencia de mi abuelo propietario de una de las mejores empresas del sector en los años 60. Me encanta viajar, tengo grandes amigos en Portugal, Bélgica e Italia…donde me siento como en casa. Así me gustaría recibir a mis nuevos huéspedes en Madrid Boutique Suites: cinco apartamentos vacacionales diseñados con elegancia clásica y elementos de diseño puntuales. Todo un eclecticismo reflejo de un Madrid cultural, elegante y moderno a su vez. Situados en la mejor ubicación posible, justo en la puerta del Sol, centro neurálgico de la ciudad. Con una comunicación abierta y plena confianza,te atenderemos personalmente para un feliz hospedaje en Madrid.
Marga Casanova purchased this Apartment in 2011