2BR; Large Living Room, Parquet Floors, High Ceilings, Concierge

Dear Anthony, Thank you for your comments above. In short, we will have a look at the main bedroom's air conditioner. Our flat has two air conditioning units: (1) Ceiling based traditional air con in the main bedroom and (2) Portable air conditioner that can be moved between rooms. You communicated to us that you preferred your room temperature at or below 20 celsius. Our housekeeper ran the air con for 24 hours before your arrival and found the room to be cold. We will ask her if at any point in time the air con did not work. You also had access to the portable air conditioner that is completely new. It does not seem you had the full use of it. In relation to construction, we were not aware of any construction and you did not communicate such during your stay. Central London often has construction activity. Normally it is within proscribed hours and regulated. We will ask what happened during your days of stay. You did reach out that the flat was not cool enough for you. We also note that most flats in London do not have air conditioning at all, of any kind.

Thank you for the feedback: 1. You are right. The bathrooms have been completely refurbished with a new bath that does not have ‘bubbles’ jacouzzi. We shall update the listing 2. On the internet - there are two Wi-Fi points - one jn the bedroom area and one in the living room and kitchen area. The reason we have two access points is because our building had proper brick walls which is a good blocker for inter room Wi-Fi. We will update our guide to make sure folks are aware of both access points.

Thanks Barry. Noted on tea spoons. We will ask the housekeeper to restock. House manual is available electronically via VRBO once you have booked, but we will make sure to ask our guests in the future if the electronic house manual is clear.

Thank you for your feedback. We have asked the housekeeper to make sure that if our visitors leave stuff in the closet or cupboards to remove these. For the sofa bed we can provide a softer mattress if requested. It is indeed a flat and not a hotel, ideally suited for folks who enjoy staying in a home rather than a hotel. For example we have many books that are enjoyed by our guests.

Dear Michael, Thank you very much for you kind review. Indeed during your stay (which set a heat wave record in Europe) we were awaiting an a/c repair engineer. London flats generally do not have a/c (s) (and most of continental Europe). Hence it took time to get an a/c engineer. You are absolutely right, we have a 'back up' solution that was recommended to us in the event that a/c does not work (which happened during your stay). In the past guests thought it worked well, when they used it as a secondary air cooler. Your experience suggests that in extreme heat situations, we may need to think about another back up. On the a/c instructions, indeed that was a fat finger copy paste of the wrong youtube video on how to operate the air cooler. Thank you again for your feedback and we look forward to welcoming your back. Kind Regards