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I am glad that you enjoyed your stay and that the house met your needs. I am sorry that you were not able to rest peacefully. An old house is not the quietest place and this one does creak a bit when people are moving around. If you check you will notice two things, one is that your welcome letter (with the access code to get you in) as well as the household instructions in the unit explain that you must NOT lock the bottom lock when you leave, or I will have to send someone out to let you in and that costs money. You will also notice that it did not cost you anything. I absorbed the cost of having someone come out to let you in when you locked yourself out. I hope to be hospitable to my guests and had extended that courtesy to you. Please double check the refund of your deposit and consider updating your review since it is not accurate. I hope that next time you are in Colorado you will consider staying again. Thanks.

I am glad that you loved the location. It is one of the main things that attracted us to this house. It is great spot. Sorry that the guests upstairs disrupted your stay. If you would prefer you should look at booking the upstairs next time. Same location but more room. It is significantly more expensive, but has a second bathroom and more living space. It is unit # 431652. Thanks for staying with us!

Sarah, you are right about a few things. We did have our cleaner clean the unit and the rugs before you came, but as we knew you were coming with 2 dogs, we did not have the carpet professionally cleaned. I'm sorry if it did not meet your standards. However, you and your dogs left it considerably worse with actual feces and urine left on the floor. The additional fee included damage to furniture, which your dogs tore holes in and for having our cleaning crew remove waste that had been collecting from your dogs for days or even weeks. I can't imagine that you would think that you could stay somewhere and expect to leave it in the state you left the house here. The pet fees reflect the additional wear and tear that occurs as a feature of having pets, it does not entitle you and your dogs to trash the unit. As for the heat, we apologize if you were uncomfortable. As you are aware, we had repairmen come out several times to service the unit and provided a space heater to supplement. The trash and ice situation is clearly addressed in the welcome letter that was sent to you before your arrival. I'm sorry if you did not expect to deal with ice in Colorado in the winter, but that is not a service we provide for our guests. If that is something you need, please stay at a hotel, or pay the supplemental fee to have our maintenance staff provide you with those additional services.

I did everything I could to make this guest happy and after giving them a free night (since they had booked the wrong dates), and asking them repeatedly to tell me what problems they were having, they would not tell me what it was that was wrong other than the TV (which the wireless box was unplugged), I gave them a full refund (after they had stayed 6 nights) and explained that the $146 was a VRBO fee and I could not refund it myself. I told them that if It was not refunded automatically by the website that they would need to contact VRBO. They do not appear to have done that since I called VRBO today and was able to get the additional refund processed. I hope that since I am still trying to make them a satisfied customer and they now have all of their money back, they will reconsider their insulting review, but if they do not, that will reflect more on them than on me or my property. Thanks, Bryan

So glad you enjoyed the stay. We also absolutely love the location. It seems to be the perfect balance of everything we love about Colorado Springs. We hope you can make it back soon!

Glad you enjoyed your stay. If you mean ceiling fans, the contour of the ceilings in the bedrooms make that complicated. If you mean box fans, there are some in the utility closet. If you were warm, try opening the vents. Some guests get cold and close them. We hope to have you back again soon and are pleased to have hosted you. Thanks for staying in our home!

I am glad that you enjoyed your stay and apologize again for the inconvenience. We were finally able to locate your lost toy. I will send it back to you soon. It had fallen down behind the washing machine. I hope we can host you again next tome your travels bring you to town.

First of all I am sorry that one of my guest shad such a negative experience but I am also frustrated that they portrayed me as not caring. In their review there is some truth, a variety of misrepresentations and a number of significant omissions. I went out of my way to try to cope with the odd and unexpected weather that Colorado had this spring. It caused the foundation to seep, the door to swell and the yard to be too wet to cut. The fact that the weather went from 80 one day to snow the next week meant that I had guests who shut off the heat and turned on the AC and then the weather changed after they had left and the AC was on rather than the heat.. I am upgrading the HVAC system this week to be WIFI controlled so that this will not be a problem in the future. I did my best to respond within a few hours of contact. Their comment about 3 days to respond omits the fact that they did not mention it for the first 2. In each instance I offered a variety of remedies, some of which the guests did not express any interest in such as having someone come and set up a pump in the utility room to deal with the water. Since the water was not damaging anything why would I ask them to put up with the inconvenience of that? I understand that things did not meet my usual goal of guest comfort due to unforeseen circumstances and that these guests were disappointed. I went out of my way to try to make some compensation for the inconvenience. I did not charge them for the additional days that I made the unit available to them at the beginning of their stay. I did not charge them for the blinds, which they destroyed during their stay. I thought that perhaps they would see that I had in good faith tried to meet their needs. Clearly none of that made it into their review. I am not sure how they forgot those things, in their very lengthy reply, but I am sure it was an oversight. I am not an on site manager of a hotel; this is a vacation rental and it is my vacation home, which I share with others when I am not there. I am not a property manager; my wife and I are full time teachers and full time parents who do our best to help our guests enjoy their time in our home. I try to make my guests feel welcome and most of them do. I am not sure if this time was just bad luck or bad guests. Either way I am sorry that Ms. L had such a poor experience and hope that she has a better experience with future hosts.

So glad you enjoyed your stay. We love the central location too. It is great for short stays since it is so close to the attractions, but is also great for longer stays since it is in such a great neighborhood with walkable shops, restaurants, parks etc. We hope to have you back soon!

I am glad that you found the property satisfactory. Naturally the upstairs has the better views, but it is not as inexpensive. Both units do share the excellent location, which is one of the primary things that attracted us to this property after looking for over 3 years. I hope that you will stay with us again next time you are in the Springs!