Pool, Hot Tubs, Tennis Courts, and more by Retreatia

As National Geographic filmmakers we stay all over the planet, from mud huts to luxury hotels. We know travel and have reasonable expectations. As local Coloradans with season ski passes who've stayed at the Storm Meadows complex numerous times I can say the location is excellent. But the management company on this trip was sub-par to say the least. We knew going in that the unit was wildly overpriced (friends stayed at a the same EXACT unit upstairs - managed by a different company - and payed $200 less per night!) But it was New Years week and the unit was the last 2 BR unit left in the complex so we decided to take it. For the cost, we figured the management company would at the very least offer exemplary service. But our experience was abysmal. First, they didn't leave a second key in the unit which their own condo rules stipulated we'd had have to pay $50 for if we didn't 'leave' it upon departure. ($50 for a CARD key is absurd.) After speaking to their office upon arrival we made clear we didn't HAVE two keys to begin with. The agent told us we could drive back across town and pick it up! (Even mid-level hotels send folks to your room for such things) After a long travel day they still they expected us to come back across town to them. After asking repeatedly for the key to be brought to us they did so. It showed up in just minutes! It turns out, housekeeping on-site had an extra key all along! So why insist that we drive 20 minutes to their office? No clue. Next we tried to sign onto WiFi. A standard feature for every ski condo we've ever rented. And for nearly 800 dollars a night (after all the add-on fees) it's a feature that should've been seamlessly provided. No such luck. Long story short, after SIX phone calls, messages left to the management office, extended talks with their office (the first of which essentially entailed them telling us, 'you'll have to figure it out yourself') they FINALLY promised to send someone to fix the issue. Mind you we were there for FIVE nights... So there was ample time to address this. But by the end our trip, despite repeated promises and calls - no one ever showed. Never again. With this management company & therefore unit you most definitely do not get what you pay for. Next time, we're going with another Steamboat management company that's provided great service over the years - at less cost. FYI,after too many VRBO stays to count - this is the FIRST negative review I've ever written.