In 10+ years of booking vacation rentals on VRBO, I’ve never had an experience that inspired me to write a negative review. …Sadly, my experience renting the Minster Loft brings that run to an end.
I’ll start with the good: the location can’t be beat and the views are beautiful.
Despite these great assets, this rental experience left my partner and I feeling uneasy, inconvenienced and at times, at risk.
On our second night of our stay, we were locked out. It was cold out. Our phone batteries were about to die. We requested a phone call. We could only get texts from management offering useless advice. (“Did you try turning the keys both ways? ”) … Eventually, a third-party security man arrived and confirm that the door was stuck. Via text, management eventually, they offered us another property, but left us with no access to our luggage, phone, chargers, or umbrellas to combat the coming rain. The kind security person ultimately finagled the lock to get us in. Not until the following afternoon did management to visit the site, confirm that there were faulty locks, and addressed the matter.
Wifi never worked. We reported this, but no effort was made to rectify the matter.
There were also issues with communication surrounding payment of the balance, which management insisted on conducting offline from VRBO, via bank transfer.
Yes, the views are lovely, but management of the property is limited, unaccommodating and quite literally, left us out in the cold.
