Lynette, thank you for your review, I do want to address some inaccuracies in your post.
I did send you all of the arrival instructions weeks prior to your arrival, however the attachments were stripped from the email by vrbo's system, and when requested the arrival instructions, they were re-sent the next day. Also, I talked to you on the telephone to answer questions for you at least 4 times and you had my cell number so you could have called me if you had any concerns.
As for the broken beds, you also exaggerated that, because it was actually 2 beds that you reported to me and not 3 and until then we were not aware any issues with them until you complained, and the cleaning staff actually did not report any damage, which makes me suspicious of when the actual damage occurred, But that is beside the point, the repairman came and they were been replaced.
The bar stools were vintage wooden stools, and not broken, but the were swivel design, and they were a wobbly swivel, so rather than putting a warning sign on them for fragile guest like you, we have replaced them.
Yes, the cabin is full of our belonging, it is our family cabin and we use it. This is not a professional rental that is owned and operated by a rental company that is out to make a huge profit. This is our home, it is lived in, it is not a hotel, it is not a professional rental, It is our fun vacation home that we like to share with others. So, I know that your daughter has a business of renting homes and properties, and she may do that professionally, but please don't compare our modest home to a hotel, or professional rental, that is NOT what we want to be.
You also complained to me about the beds not being made, so let's just get that out there as well, WE ALSO DO NOT MAKE YOUR BED. We provide you with lots of beds and nicely folded clean linen folded and placed at the bottom of each bed, but we don't make your bed. Our philosophy is that many hands make light work, so rather than me make 13 beds, we prefer to give you nice clean sheets and have 26 of you make your 13 beds.
We want to share our little slice of heaven in Island Park with others that want to make some fun family memories.
So potential renters...please note this is our fun family cabin, it is lived in, it is full of our stuff, including dishes, pots, pans, bedding, and there is even a small Christmas tree in the closet if you want to use it for your own celebration. Please bring your family and enjoy!!!!
