In the historical center of Ponta Delgada - with outdoor patio!

Dear William, Thank you so much for your positive feedback and for joining our adventure to provide top-notch comfort! If you ever find yourself back in the breathtaking Azores, don’t hesitate to reach out! All the best - Francisco Flores Nunes

Hi Nicola, On behalf of epicenter Lodgings we want to thank you for sharing your experience with us during your stay at epicenter lodging. It is always encouraging to hear positive feedback particularly when it comes from those who matter the most - you! Once again we appreciate you taking time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Warmly, Francisco Flores Nunes epicenter Lodgings

Thank you for the feedback. It is always important for us to know how we can improve our offer and services. We can't do anything about the size of the kitchen, but we can offer a fully equipped one. That's what we have. The small dehumidifier it is supposed to operate only in smaller areas, like the bedroom. For the livingroom we have the air conditioner that has the function "dehumidifier". It will works full time if you choose to. Looking forward to have you back. Best regards.

Thank you for your feedback. While we appreciate your comments, we are disappointed with how this situation was portrayed. We understand you regarding the pictures and apologize if there was a mismatch in expectations. However, we would like to clarify a few points to provide context. Just a few days before your stay, we updated the apartment and worked with a professional photographer to ensure everything was accurately presented. All the furniture, including the chairs in the living room and outside, is of higher quality than the ones previously shown in the pictures. We always strive to improve, not downgrade, the experience for our guests. Regarding cleanliness, we sincerely regret the oversight with the single hair on the tile 1.8m high. While we arranged an additional cleaning session at your request, which addressed most concerns, we acknowledge this particular detail was missed. For that, we apologize. It’s also worth noting that this apartment, located in the heart of Ponta Delgada, consistently receives top reviews for its stunning design, comfort, and prime location. We encourage others to read these reviews online to understand the true quality of the space. It seems, unfortunately, that your dissatisfaction stemmed more from a disagreement with the pricing rather than the actual quality of the apartment. We’re sorry you felt the need to cut your stay short, but we respect your decision. To future guests - one of the best apartment in town!

Dear Sherry, Thank you for your review and for letting us know about your experience at the epicenter CITY. We are delighted to read that you enjoyed our property. We are looking forward to welcoming you back very soon. Warmly, Francisco Flores Nunes epicenter Lodgings

Dear Philipp, Hope you had a great flight back home. Thank you very much for you top reviewe. Looking forward to welcoming you again. All the best, Francisco Flores Nunes

Muito obrigado pelo despendido no seu comentário. Esperamos uma nova visita! Muito obrigado e cumprimentos Francisco Flores Nunes Epicenter pt