カスカイスの歴史的中心部と海に近いラックスアパートメント

Dear Colette, It was a true pleasure to have you stay with your family at Two Sister's Home Cascais. You took care of the apartment as if it were your own, which we truly appreciated. We thank you very much for the very kind appreciation. You captured the essence of the apartment. We wish you safe travels and hope to see you again. Kind regards, Isabel and Irina

Lisa and her family were wonderful guests. All our exchanges were very easy and pleasant. It was a delight to have them and we hope to be able to host them again.

Thank you Jenifer for your kind appreciation. We hope to have you back and welcome you again at Two Sisters Home Cascais. Wishing you all the best, Isabel and Irina

Hi Robby, Thank you for your kind comments. It was lovely to have you at Two Sisters Home. We hope to see you again. Kind regards, Isabel and Irina

Thank you dear Rachel for your kind appreciation. We are very glad you enjoyed it and hope to see you again. Take care, Isabel and Irina

Hi Pamela, We really appreciate your very kind appreciation of our condo. We did put a lot of love into decorating it and are glad to that you liked it. We also are very fortunate to have a property manager like Sandra, who takes care of everyone who stays at Two Sisters Home with much kindness and attention to detail. We do hope to see you again.

Our appartment has been on this platform and other platforms since May 2017. Since then we have never had a negative comment on the platforms nor have we ever retained somebodies deposit. We understand that a client doesn't appreciate when his/her deposit is withheld, yet this is what deposits are for. When clients damage something, in this case the cooker, the property owner has to replace the broken item and can use the deposit to do so. We trust our property manager, who is very thorough and has worked with us since the beginning. Also, to avoid possible difficulites, we discussed this issue with representatives from Homelidays to make sure we would handle this situation properly. We were told that considering the circumstances we could keep the deposit. Incidentally, we had been told by this party that they would write a bad review if we didn't pay back the deposit or half of it back. We didn't give in to this thread and now have to bear the consequences. In respect to the "picture proof", we asked the client to sent us other photos taken of the appartment that would prove they were taken at the same time. Had we received them we might have considred their claim. Without them, we believe those photos were staged to cover up for the damage. We regret this incident but believe we have handled it respecting Homelidays terms.

Dear Diana, Thank you for your appreciation. We are happy you enjoyed your stay at Two Sisters Home Cascais, All the best, Isabel and Irina

Hi Tony, thank you for your kind message. We trully are happy that the apartment was up to standard. We also appreciated having you as guests. Our property manager informed us that you have been extremely polite, kind and respectful. Also you left the property in an excellent state. We hope to see you again, Best regards, Isabel and Irina

Dear Simon, You were very appreciated guests and we are happy you enjoyed your stay. All the best, Isabel and Irina

Hi Ray, thank you so much for your kind appreciation of the appartment. We are glad you enjoyed your stay and could treasure how special the place and Cascais is. We agree: it is peaceful and yet so close to everything. Wishing you and your family all the best + hope to see you again, Isabel and Irina

Dear Loraine and dear Dave, Thank you for such a great review. It really makes us happy to read that you appreciate our apartment and Cascais as much as we do! You were great guests and we do hope to see you again. Kind regards, Isabel and Irina

Dear Bob, thank you very much for your kind comments! You were the most amazing easy-going guests that everybody could wish for.! My sister and I wish you and your wife all the best, Isabel