Conway Area Chalet w / Mountain Views & Fire Pit!

Hi Otoniel, the homeowners were surprised to read your review rating, as they are accustomed to providing 5-star experiences, and would like to share the following: "We are happy to hear that you enjoyed our home! Guests are encouraged to reach out with questions or concerns during their stay. It is our pleasure to assist in any way that we can. Thank you for choosing to stay with us, and safe travels!"

Randy, thanks for staying with us. We are sorry that your stay fell short of your expectations. - We're sorry to hear that you didn't enjoy our home. We're always making improvements to our home throughout the year and will continue upgrading and making changes as we go. We're happy to hear that you loved the location of the home! Thank you, we appreciate your feedback.

We’re sorry to hear your stay did not meet your expectations. After reviewing your feedback we followed up with the homeowner who wanted to share the following:-Regarding insects and minor cobwebs: being in a rural, mountainous area, a few may occasionally enter the home. There are typically very few, and we maintain pest control as needed. Our cleaner is diligent in addressing any that appear, and we have notified the housekeeping team of your concerns.-We provide ample silverware for the number of guests at the house, though additional pieces can always be added if needed. Each bathroom is thoughtfully stocked with washcloths and makeup removal cloths, which may have been easy to overlook during your stay.-We maintain a rustic, natural setting and do not heavily landscape the area. A few plants had grown near the deck recently, but the outdoor table remained fully usable with a small adjustment. Our maintenance professional will attend to the plants, and we thoroughly checked for hazards, including poison ivy, and found none.We strive to provide an exceptional experience for all guests, as reflected in the consistent positive feedback we receive.

Hi Pic, we're so glad you enjoyed the location and beautiful views, but we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and we wanted to share the following: - The owners apologize for the issue with the lights, but we're happy to hear they were able to promptly resolve this issue. - The owners always strive to stock the home with enough basic supplies for each guest stay. - Mattress taste is subjective, and the owners have never received any complaints about this in the past; however, we're sorry that this specific mattress did not suit your personal preferences. Thanks for letting us know about your stay!