GRAN VILLA DE LUJO CON PISCINA PRIVADA, IMPRESIONANTES VISTAS AL MAR, WIFI Y TV SATÉLITE

Thank you for your review Martin, I really appreciate you taking the time to provide valuable feedback. Yes, the view really is something special and the pool is a great asset for cooling down in the hot weather. Thank you for pointing out that a car is needed, although there are regular taxi's to and from Bigova - I strongly recommend that guests hire a car as Montenegro is such a beautiful country to explore.

Thank you for sharing the wonderful experience you had at my Villa. My agent goes above and beyond to ensure guests have the best possible experience, I will share your feedback with him. Bigova really is the perfect location - with all the qualities of an idyllic fishing village, yet like you say easy to visit Kotor and surrounding areas such as Tivat, Lusticia and Budva. I have visited regularly since 2006 and still love it - there is so much to see and do in Montenegro and finding the perfect location for my villa top of my list of priorities. Many of my guests return in future years to have another memorable holiday - you are always welcome back any time.

Thank you Paddy for your amazing feedback. I am so pleased you enjoyed my villa as much as myself and my boys do. Wow, your photos are brilliant and really capture the nostalgia of sitting on the terrace, listening to the hum of the boats, the laughter of people in the village below, whilst admiring the wonderful views. I can't wait to be back there later this year 😎

. I am delighted to hear that you had a fantastic experience and enjoyed the incredible view. I have been visiting my villa since 2006, and every time the view takes my breath away. I will pass your comments onto Eddie, my agent, he's always so helpful and will appreciate your kind words. Thank you for advising that some of the kitchen tools need refurbishment, it's always useful to hear from guest about anything needing to be replaced. At the end of every season I visit and carry out a full inspection, so I will pay particular attention to this area and replace any worn items. Thank you so much for your lovely review, Bigova is such a beautiful and charming part of Montenegro, situated on the open sea so enjoying more hours of sunshine than villages in the bay of Kotor, away from the hustle and bustle of the busy towns, but perfectly located for easy reach to Tivat, Kotor, Budva and the Lustica. You are always welcome back anytime. Debbie 😊

Unfortunately, the pool filter pump broke down sometime between the previous guests departure on 19th July and this guests arrival on 21st July. This was discover by my agents and pool maintenance team when they arrived to prepare for this guests arrival. Both myself and my team went out of our way to source a new pump, making an 8 hour round trip to collect it and then working endlessly until the pool was up and running - within 30 hours (late afternoon on 22nd) the pool was fully functional and sparkling clean. These guests were advised upon their arrival (late morning of 21st) of the unforeseeable breakdown, both by my agent in person at the villa and receiving an apology message from myself and an assurance that everything possible would be done to get the pool up and running. At the time they appeared to be very understanding, commenting that they too rented out a holiday home and so understood how frustrating it is when things go wrong. My agent reported that the guests had settled in with no further issues. The following day they informed me that the villa was not clean and sent some photos of the dirty pool, some spiders on the outside of the house, the start of a bee's nest on some 'spare' loungers that were store for larger parties of guests and some crumbs in the oven (which my agent assures me were not there on their arrival). Interestingly, there were no photos of the inside of the villa, bathrooms, bedrooms, stairs, living areas, mirrors, windows, showers, floors, kitchen areas etc - which I would have expected if the villa had been as dirty as their review suggests. It is surprising that they chose to spend 2-3 hours of their own time when they could have contacted my agent who would have addressed the issues immediately and apologised, or they could have highlighted these issues upon check-in. During their stay, these guests were constantly contacting my agent - asking for taxi's, boat trips etc to be arranged, but never once questioning the condition of the villa....... very strange!! Having investigated with my agent, and in view of the fact these guests didn't report the issues, it does appear questionable that this guests review of the cleanliness is accurate, and that they were upset with the pool situation so took it upon themselves to 'look ' for other issues. Sadly, it didn't end there - my agents reported these guests left the villa in the worse condition they had ever seen, commenting that the fridge had water melon juice running everywhere, the dishwasher was left full of dirty crockery and the oven needed a deep clean, these guests also used (or took) everything that they possibly could, with the villa being 'stripped' of toilet rolls, BBQ coals/firelighters, cleaning products and sundry supplies such as oils, salt, sugar, teabags etc. I have always provided many items to help guest who may arrive too late for the shops, all other guests have replenished items as a matter of courtesy. The final issue was with the return of the damage deposit - these guests pursued me for a £300 deposit that they never made! They left credit card details with Vrbo as security against the damage deposit, which wasn't used and so no funds were taken. Eventually I had to ask a representative at Vrbo to email the guests directly to make it clear that they hadn't paid any damage deposit and so were not due anything back. I chose not to review these guests, as, in view of the unforeseeable loss of the pool for 30 hours, I don't feel it would have been fair to give the review they deserved based on the evidence I was provided with along with the issues I experienced afterwards with the 'non-existent' damage deposit. However, I would strongly recommend other hosts to proceed with caution.

Vielen Dank für Ihre Bewertung. Ich freue mich, dass Ihnen die geräumige Unterkunft und der Pool gefallen haben. Mein Makler ist neu und dies ist seine erste Saison. Daher war ich besorgt über Ihre Bemerkungen zum unangenehmen Geruch in der Erdgeschosswohnung. Er erklärte, er habe nicht gewusst, dass Sie diesen Bereich nutzen würden, da Ihre Gruppe nur zu viert sei. Deshalb habe er nur den Hauptteil des Hauses vorbereitet, der mit drei Schlafzimmern und drei Badezimmern ausreichend Platz für sieben bis acht Personen bietet. Er entschuldigt sich und sagte, er hätte das Problem sofort gelöst, wenn er es gewusst hätte. Dieses Missverständnis tut mir sehr leid. Ich habe dafür gesorgt, dass mein Makler die gesamte Villa für alle zukünftigen Gruppen vorbereitet, unabhängig von der Personenzahl. Ich hoffe sehr, dass dies Ihren Urlaub nicht beeinträchtigt hat und Sie das geräumige Haupthaus genießen konnten. Vielen Dank für den Hinweis – es ist immer schön, Gäste rückmeldung zu haben, die dazu beitragen, zukünftige Aufenthalte angenehmer zu gestalten. Übersetzt aus dem Englischen mit Google Übersetzer

Thank you for your lovely reviewI am delighted to hear that you had a fantastic experience and enjoyed the incredible view from my villa. Bigova is such a beautiful and charming part of Montenegro, situated on the open sea so enjoying more hours of sunshine than villages in the bay of Kotor, away from the hustle and bustle of the busy towns, but perfectly located for easy reach to Tivat, Kotor, Budva and the Lustica. I hope you got to explore other parts of Montenegro - it's a truly stunning place. You are always welcome back anytime. Debbie 😊

Thank you for your great review, it was a pleasure to have a party of guests arranging a get together from different parts of the world. The villa is my home from home and I love to hear of special times that others are able to share in it. I choose Bigova for it's ideal location, with Tivat, Kotor and Budva all being with in easy reach, and just fell in love with the view from my villa. You are so right, the fish and seafood in the local restaurant is fantastic, when I visit with my boys they often go down to the harbour to watch the fishmen bring in their catches and have even been allowed to help them in the past! It was a pleasure to have you as guests and I was more than happy to be able to accommodate your various arrival times, being from a customer service background it is very important to me that all guests needs are met and expectations exceeded. You are welcome back anytime :) Debbie