Check in and out process smooth. Awesome location for theme parks.Communication was excellent. Did not put 5 stars for cleanliness because I like it when it actually smells like clean and it didnt. Providing some sanitizing wipes or all purpose cleaner would have been greatOverall everuthing was excellent, looking forward to visiting again.
Aridai M.
2025 年 5 月に 3 泊滞在
8/10 (良い)
Sheila c.
2025 年 4 月 19 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Would stay again
Some minor things could be improved but owner very responsive place was clean and up to date ! We would stay again !
Sheila c.
2025 年 4 月に 6 泊滞在
10/10 (非常に良い)
wanda k.
2025 年 3 月 31 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great Location
We really enjoyed our location and the house. Property manager was a quick response and resolved any situation we had. Just bring along more towels as we found there wasn't enough for 5 women. It was great to walk over to the pool area and spend the day at no cost. Lazy river was our favourite thing to do. It was close to walmart and a lot of other shopping so we found that very conveinient. We would go back there and stay again. I went with friends but a great area for families with kids. Overall a great stay
wanda k.
2025 年 3 月に 9 泊滞在
10/10 (非常に良い)
Andre N.
2025 年 3 月 8 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Perfect
Love the spot. Seen turtles and more
Andre N.
2025 年 2 月に 6 泊滞在
10/10 (非常に良い)
Morgan V.
2025 年 2 月 28 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Lovely home and location
We had a lovely 2 and a half week stay in this property, storey lake has great facilities particularly for families with young children. The property itself is spacious and clean with all the amenities you’d need to be able to self cater. The hosting company were very efficient with communication and super helpful before, during and after our stay. The interior is a little older but perfectly fine and functional and is fairly reflected in the price in comparison to other properties in the storey lake resort. There’s plenty of outdoor furniture and the pool heating was amazing (although an additional charge) but totally worth it. Would definitely recommend staying here and would stay again if we were to come back.
Morgan V.
2025 年 2 月に 16 泊滞在
4/10 (不満)
Craig N.
2024 年 2 月 25 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
This unit needs some attention/updates
The location to Disney and pool set up is very nice. Outside of that this particular unit wasn’t up to our standards of cleanliness. It could use a new paint job.. walls all scuffed up from luggage. Some lights weren’t working, the bedding has out lived its life.. and the carpet.. definitely time to replace.
We were also disappointed with the towels.. there were a handful of bath towels but NO hand towels or dish towels.. We had to use the beach towels to dry dishes. Lacking some needed things.. like ovenmits.. had to use the beach towel to grab things out of the oven. We would definitely stay in this area again but would be sure to choose a different unit.
Craig N.
2024 年 2 月に 4 泊滞在
4/10 (不満)
Angela M.
2023 年 10 月 22 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Ho-Hum Home
This property is need of improvement.There is mold inside and out.The walls and carpet are dirty.The garbage disposal doesn't work.The front porch light is out.One of the dressers is missing pulls.One remote doesn't function and the tv system is very complicated to use,no directions anywhere for it.The bathrooms lacked clean bathmats and washcloths,no soap in 2 of them.There wasn't an oven mitt in the kitchen or dish towels.I could go on and on.We were expecting a much nicer home for the price!
Angela M.
2023 年 10 月に 3 泊滞在
2/10 (非常に不満)
Wiston L.
2023 年 10 月 7 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケー ション、掲載情報の正確さ
Not what I expected
I had stayed at storey lakes before and always was satisfied but not with this property. walls are dirty, stove was cracked, found dishes in the dish washer, curtain shown in the picture was gone and so one of the hooks. The chairs shown in the dining table are not the ones, cheap patio chairs are part of the dining table. The wall in the patio was super dirty full of algae and pool chairs were super dirty, the umbrella was broken and wouldn't open up. The worst is that I made the property management aware of all these and provide pictures yet never received even an acknowledgement of my email
Wiston L.
2023 年 10 月に 4 泊滞在
8/10 (良い)
Linda T.
2023 年 7 月 17 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度
Disappointed in cleanliness
Beautiful location, loved the condo just was not clean. Kitchen baseboard nasty behind trash can and when we removed liner can it was full of gunk, bed linen was not clean, pillows smell and bathroom floor had long brown hairs on the floor. Main bathroom tub would not drain. Call and email several times and was tolded that someone would contact me. Got no response from maintenance. I took lots of pictures.This was a special time for the family. My granddaughter competition dance team was invited to dance at Disneyland. Lovely place to stay with a private pool and will likely stay again. Maybe owner need to invest in another cleaning company. Why pay a cleaning fee if it not cleaned properly for the next guess.
Linda T.
2023 年 7 月に 4 泊滞在
10/10 (非常に良い)
Staci C.
2023 年 7 月 13 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Chilcott Family Trip
The home was very clean, warm, great for size of family that came. Wasn't able to get the TV in the living room to work. Also no pot holders when used the oven. Small things but could make big difference. Would definitely recommend and/or stay again. Thank you
Staci C.
2023 年 7 月に 4 泊滞在
6/10 (普通)
Holly H.
2023 年 7 月 8 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
Overall good stay
We read the rental description and we were prepared with extra toilet paper and soap etc. we had plenty of room. There are no ceiling fans anywhere and it got warm at night when trying to sleep. Master bath shower wasn’t draining and I placed a call to management and was told someone would come out , this was not fixed. We had several roaches in the kitchen area. The out door pool was convenient but no lights at night. The light in the pool didn’t work and the solar lights around the pool need to be replaced. You can tell it’s a rental with marks on the wall etc.
Holly H.
2023 年 6 月に 6 泊滞在
10/10 (非常に良い)
Scott J.
2023 年 6 月 22 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great home!
We thoroughly enjoyed our stay here. The check-in process was easy and the house was exactly what we saw in the pictures. We will stay again!
Scott J.
2023 年 6 月に 6 泊滞在
8/10 (良い)
Wendy D.
2023 年 4 月 9 日
良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great option for families
This was a great place to stay with lots of room for the whole family. Loved having our own private pool to use as well as the added resort pools.
Wendy D.
2023 年 3 月に 4 泊滞在
6/10 (普通)
Ashley J.
2023 年 4 月 5 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
Neglected Unit
We stayed at this unit over spring break. I usually don’t write reviews but my hope is that in doing so I can save others from the same level of disappointment. The best word I can come up with to describe this unit is “neglected”. I wonder if that owners truly realize it’s condition. It’s a shame because it’s beautifully decorated and the resort itself was pleasant.
The walls are pretty disgusting. The first thing you see when you walk in the door are scuffs and stains all over the walls. There were stains on the rug and sofa as well (we laid blankets on the sofa because it looked dirty.) The base trim is all white which makes it even easier to see all of the dirt and grime that isn’t cleaned up well. There was black hair all over the main level bathroom floor upon arrival as well.
The garbage disposal was clogged in the kitchen and when I first ran water in the sink food from the previous visitors came floating up.
We enjoyed the private pool and it was heated as requested. Again, the patio looked neglected and dirty. We swam at night and maybe three of the multiple solar lights they have out there actually work.
Overall I felt the unit itself has a lot of potential but just hasn’t been cared for. I read a few reviews like this prior to our stay but decided to still give it a shot based on others. I should have listened to those honest reviews. We would consider staying at this resort again but definitely not this dirty, neglected unit. I add that travel quite a bit and stay in high traffic family areas. We definitely don’t expect perfection and understand that some areas are really busy and host a lot of children, but this was probably the most neglected unit we’ve ever visited.
Ashley J.
2023 年 3 月に 7 泊滞在
4/10 (不満)
Stephanie M.
2023 年 3 月 12 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
What a MESS - Do not stay here!
The pictures of this property are very misleading. The main issue is that this townhouse is filthy. The living room rug is completely stained with dirt and has a huge green spot that looks like it has never been cleaned. The walls, carpet and shower are also filthy. The showers literally have black mold in them that could be easily cleaned with bleach. Vacationers beware - this property is GROSS!
Stephanie M.
2023 年 3 月に 3 泊滞在
10/10 (非常に良い)
jennifer c.
2022 年 12 月 22 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Worry free
GREAT RESORT. CLEAN, AND SPACIOUS.
jennifer c.
2022 年 12 月に 4 泊滞在
8/10 (良い)
Retina H.
2022 年 10 月 14 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Nice stay
The pool was nice for the kids. We had family of 6 4 adults 2 kids. There was enough room for everyone. The kitchen was equip with all we needed. We had to call the maintenance because the pool screen was torn. Even though Universal was only 14 miles away, this location is 30 minute drive from Universal. There was no face towels. We had to purchase our own and no extras such as tissue. We purchased our own. Otherwise it was nice stay.