Neat Cottage getaway on the Lake Michigan Rugged Shore=Relax-Romantic-Restore-ah

This is Rich Sommer. My wife and I own and manage the It's All About the Lakeshore cottage in Door County. There are always two sides to a story.

I remember Sarah making the request for a reservation. I always talk to all potential guests on the phone. When I talked to Sarah on the phone I went through a few basic question. I asked, "How many for the four guests smoke." This is how I remember the response and conversation. The response was "Nobody will smoke inside." I said " We only rent to people who do not smoke at all." After a few more exchanges I said " I am sorry we can not do business." I thought that was the end of the relationship. We never received the application and the written agreement was never completed.

On the day of the requested reservation, Sarah contacted me said she was at the property and requested the entry code. I explained that the agreement was never completed and said again that we only rent to people who do not smoke at all. I said I would give her the code and trust that there would be no smoking in the cottage. Sarah made it clear to me she was not happy with the situation and scheduled different accommodations. Her payment was refunded by VRBO. Thank you for reading the response.