Neat Cottage getaway on the Lake Michigan Rugged Shore=Relax-Romantic-Restore-ah

This is Rich. My wife and I own manage and maintain the cottage It's All About the Lakeshore. I am the person totally responsible. I am not going to dispute the basic facts of the review, however, there is always the barber's view, the bartender's view and the other side of the story. I will respond to a few in order. We leave the natural vegetation grow around the cottage and we add a few accents of annual flowers. I believe the property looks very similar to the pictures on the VRBO listing. This keeps the property compatible with the rustic nature of Lakeshore Road. It is our conscious decision to not have a manicured lawn, nor use herbicides and fertilizers that can be a big problem that can affect the quality of the lake water. It is also a conscious decision not to use pesticides inside the cottage. We do not apply chemicals that could affect the health of our guests. We do treat the outside of the cottage to discourage other inhabitants on the property from coming inside. I believe I did make it clear to the guest that we do not live in Door County, but are there often. When we prepared the cottage for the summer season a few weeks earlier, there were no dead bugs and the hot water was working. Yes, I spent the entire day dealing with damage from the worst storm we have had in over 50 years. My wife drove over to inform me of the phone call about no hot water. I set down the chain saw immediately and returned the call to the cottage guest. That was between 4-5 o'clock in the afternoon. Admittedly, that conversation did not go to the satisfaction of the guest nor myself. Upon ending the phone conversation, I immediately called the emergency number of three plumbers. That was about 5:20 P.M.. At 7:57 A.M.the next day, I got a call back from one of the plumbers and the repair was scheduled. The hot water was restored by 10:00 A.M. that day. I did communicate several times with the guest about the progress of the repair. It is my recollection that I did apologize several times for the inconvenience. But, that is a "she said, he said" situation. I would believe the guests did receive the package of unique Door County items we sent to them after their stay. We have provided lakeshore accommodations to several hundred vacation travelers over the past dozen years. Yes, there have been a couple other issues that I can count on one hand, but most of the feedback has been overwhelmingly positive.