Check-in: 4:00 PM
Check-out: 10:00 AM
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Clean, nice, quiet unit with a great location!
This is our 3rd trip to Sun Peaks and our first trip during the summer. We really enjoyed the location of this particular unit. It abuts an area of trees and while it was too hot for us to want to use the hot tub during our stay, the hot tub area was quiet, peaceful, and private--- unlike many of the units around Sun Peaks. The front deck was also quiet and cozy. The unit displayed pride of ownership and was clean, well stocked, and nicely furnished.
Booking was fast and easy with quick response from the owner, and the property manager was also very helpful.
We really look forward to another stay at this Townhome during ski season.
DO NOT stay here for the hot tub
Myself and 3 friends headed to Sun Peaks for a weekend of snowboarding and hot tubbing. Having had hot tub challenges with VRBO units before, I specifically asked BEFORE renting the unit to ensure the hot tub was working. Technically it was working, but would only work for 2 20 minute cycles at a time, then not work for an hour+ afterwards. So friends would head of the slopes early, head for the hot tub, and when I arrived 30-45 minutes later that hot tub would not work. We notice this problem the 1st night, emailed the owner that evening, heard back at 2:54 pm the next afternoon, saying he would send a tech over. The next day we headed out the slopes, and upon our return, again the same problem. I emailed the owner again, he said he had come over, and didn't see a problem (we were at the condo all night, we didn't see him or hear the hot tub). He also said in the email that there were electrical outages effecting TVs and Hot tubs in the resort. There was no outage, the lights on the hot tub worked no problem. He said he would send a tech over. The next day, the same problem, and when I emailed the owner this time, we stated would like a partial refund, the refund amount to be at his discretion, and surprisingly enough, NO RESPONSE. The town house is in an OK location, well appointed but the furniture is dated but clean. I would NOT stay here again. This is the exact reason I don't like dealing with VRBO. At Big White/Whistler, we use a proper agency, and if there is a problem (which we haven't had in 7 stays) we would just call the rental company. BIG DISAPPOINTMENT AT SUN PEAKS!
Hello Peter – thank you for your important feedback. It helps us improve the experience we provide our guests – something that is important to us. It’s disappointing to hear that you feel the hot tub did not live up to your expectations. As you noted, the hot tub works. We have not had any concerns raised by our other guests about the hot tub. The hot tub is designed with several safety features that will force the hot tub to turn off when it exceeds a safety threshold (for example, if the temperature rises above a set limit, the motor overheats, etc.). The hot tub will also automatically turn off after 20min. Perhaps, exceeding safety limits is what was causing it to turn off? We will share your experience with our hot tub service company when we have the annual maintenance done after the ski season is over. The Province of BC safety guidelines for hot tub use indicates to “Avoid staying in the hot tub for more than 10 minutes at one time” (you can review them here: (https://www.healthlinkbc.ca/healthlinkbc-files/hot-tub-pool-safety). Sitting for a long duration is not recommended. You also mentioned in your initial inquiry that you’ve had challenges with hot tubs at other places you’ve stayed in the past. Perhaps the other hot tubs also had the same safety features in place.