Evolve Vacation Rental
- english, french, german, spanish
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:25
Relaxing and beautiful setting.
The home was lovely and had everything we needed. The property manager even delivered a new grill and grilling tools on a 2 hour notice--even when the listing didn't specify a grill! We loved Dover and the home's setting next to the river and battlefield was beautiful .
Nice property, disappointing outcome
The Cumberland Cottage is in a picturesque setting on the Cumberland River in Dover. Decor and amnesties are well done.
Sadly, the upstairs air conditioning was out when we arrived at 4pm on July 4th. All of the sleeping (except 1 set of twin bunks) and the only full bathroom is located upstairs. At 87 degrees, the heat was not tolerable for sleeping. For the next 4 hours, we attempted to contact the property manager via phone, text, and email with no response. Eventually, we called the Evolve network and got some help. The owner of the property called and was very kind, but was unable to get anyone out to fix the AC at such at late hour on July 4th. So, we went to a hotel for the night.
Repairmen fixed the AC the following morning, and it was fine for the rest of our stay.
The issue is this: the Evolve representative requested that our 1st night be reimbursed on 7/4. When I called to confirm the reimbursement on 7/8, I was told that we had to wait for owner approval, and that I should expect communication or call back on 7/10.
The amount of wait time is not reasonable, considering that the owner was completely aware of the situation the night it occurred. Additionally, the money was withdrawn from my account for the reservation on the day it was made, yet I am expected to wait for hundreds of dollars to be reimbursed, on top of having to drive 45 minutes and pay for a hotel for a night out of my pocket when the owner is unable to remedy the situation.
I do NOT consider this good customer service. I will gladly update this review if the situation is remedied in a fair and timely manner.