Shoreline U3 Coastal Views, Walk to Beach & Cafés

Hi Graeme It is great to hear that you enjoyed your stay. The items we supply (toilet roll, detergent, soap etc.) are only a starter pack to get you through the first day or two. As this isn't a daily serviced unit, guests normally will need to bring a supply of these items for a longer stay. Sorry for any misunderstanding. Kind Regards Sarah

Hi Robyn Thank-you for your lovely review. We are so pleased you had a wonderful stay and look forward to having you back. Kind Regards Sarah & the Team at CHC

Hi Tracy I am really disappointed to read your feedback about the cleaning. It is normally cleaned to a high standard and we don't have issues with poor cleaning. I am not sure if you had been able to let us know when you checked in because we'd normally ask our cleaner to return if something was a-miss. We would want the unit to be right for our guests. The dishes are mostly the guests responsibility which is one way we can keep the accommodation costs for affordable, but our cleaner should have checked this I am really sorry! Kind Regards CHC

Thanks Bridget, I am SO sorry about this beeping smoke alarm in the upstairs unit. We had no idea, I have contacted the Body Corporate and asked that they take this up with the property owner (it's not one of our properties) and it sounds like it is vacant. Kind Regards Sarah

Hello Bronwyn, We appreciate you taking the time to provide feedback. We sincerely apologize for the issues you encountered during your stay. Upon investigation, it was discovered that linen was indeed arranged for you, but due to a property with a similar name, the linen hire company mistakenly delivered it to the wrong location. We deeply regret this human error and apologize for any inconvenience caused. However, we promptly rectified the mistake as soon as it was brought to our attention upon your arrival. We are truly disappointed to learn that your concerns were not addressed when you contacted our office at a later date. This is not our usual approach to customer service, and we will be addressing this matter with our staff to ensure it does not happen again. If necessary, we would have been more than willing to arrange for a cleaner to revisit the property. Cleaning complaints about this particular property are rare.

Thanks Brett, so lovely to hear - it is so nice I couldn't agree with you more!

Hi Nicola, thank you for the 5 Star Review! We are so pleased you enjoyed your holiday. We look forward to assisting you next time!