Pros
Size, layout, location were fab
Outdoor space plentiful good size pool
Fantastic views of mountains and sea
Cons
Communication - from the managing agent was shocking. Apart from receiving my initial booking confirmation and eventually a response to one other mail after they found it in the junk file, every communication I sent went unanswered.
Pool - drain broken and sharp bits left in pool, bought to their attention and was told it happened just before we occupied the villa.
Pool - only one skimmer worked in the shallow end despite being assured both were working effectively, this was a complete lie!!
Pool - liner is full of a yellow discoloured scum / scale, clearly irregular maintenance has caused this over time.
Pool cleanliness - frequency of this is totally insufficient to maintain healthy ph levels. Had to contact them to clean it as the pool was so cloudy visibility was zero. My son ended up on a drip in hospital for 48 hours with a severe ear infection. When I contacted them asking for a response all we got was a visit from the maintenance man who tried to fob us off with his bull@*#t. Pictures and video evidence have been taken.
Kitchen full of ants in cupboards and drawers despite cleaning immediately after food prep and wrapping or sealing all foods. Was told this was because there were 14 people in before us and food was everywhere. Not my problem villa should have been cleaned before our arrival. Asked for an ant trap but was told these were not allowed and he gave us some spray which was next to useless.
Kitchen cupboards and contents stink (found an air freshener in one cupboard so they are aware of this problem)
Fridge - seal has totally perished, looks very unhygienic
Bathrooms - taps filthy and full of limescale. Shower in main bedroom needs a new hose and shower head, constantly leaks
Sun beds - 3 were broken in some way shape or form, need replacing.
We enquired about a mid stay clean as we were staying 2 weeks and were told they weren’t allowed in the villa to clean due to COVID but they could provide towels and clean bedding for us to do ourselves. I totally understand things are different but just a simple communication regarding this would set the customers expectation.
This villa could be a little gem but unfortunately is let down by whoever is managing and maintaining this villa. After paying nearly £3800 I would expect a level of service commensurate with that high end price.