Amplia villa al atardecer con vistas impresionantes

Dear Alfred, Thank you very much for your review. I am very sorry to hear that your stay was not to your liking. We have been working with you alongside my colleague as hard as we can to give you explanations for the issues that you came across during your stay. Whilst I agree that the house was down a hob and a fridge handle, some of the other issues were out of our control. Unfortunately, there are dogs around the area and I must say that it is not common to hear that they keep you awake all night. With regards to the airconditioning, kindly note that this was clearly stated on the house’s online advert and I have to say this way of controlling the temperature has always been well received by other guests. Lastly, please know that we rented out the villa to you and you family knowing that you would still have one hob, a microwave and an oven to cook your meals. We really try our best to have the villa as ready as it can be for our guests and would never allow a stay if commodity, comfort and the main facilities are not fit to be used. Please understand that offering you a discount is something we cannot do and I hope that you understand that expectations of stays are different. Once again, I am very sorry again that your stay was not according to your expectation and know we take your complaints very seriously. We are always working towards a better experience for our guests and that is why I hope I can welcome you again next year. Kind regards, Martijn