Villa Capriani 109B - 2 dormitorios / 2 baños condominio de estilo en la Comunidad Resort

Thank you for the 5-star review, Wayne! We are so glad you enjoyed your stay at the newly updated Villa Capriani 109B! We hope to see you again at Topsail Island soon! - The Access Realty Team

Kristen, Villa Capriani is not a hotel, and is not advertised that way. Each unit is individually owned and some of which are managed via various property management companies on behalf of the homeowner. In every property description as well as in almost every e-mail that goes out, we state that linens are not included nor any consumable items. This is a true vacation rental and we provide all guests with a list of suggested items to bring. Furthermore, you signed a Vacation Rental Agreement that put you in the contract for the dates that you reserved and clearly states our cancellation policy. As we expressed to you, we cannot refund any part of your trip if you decide to leave early. None of the complaints that you mentioned in your review were brought to our attention during your stay. We pride ourselves on resolving any housekeeping and/or maintenance issues in a timely manner. We apologize if you feel there was any miscommincation on our end. We work very hard to make sure that guests are fully aware of what is and is not included with their vacation. We also clearly state all of our policies on our website and in the Vacation Rental Agreement that guests sign.