Team@ Whitsunday Holidays
Canceled bookings will not receive a refund
Accommodation not as described
The photos show a beautiful unit, the roof has holes in it and dodgy patch work. The batteries in the advertised buggy are no good and we had to push the buggy twice. There are huge cleaning fees, but they dont provide a vacuum cleaner so no matter how much you sweep and mop, I cant get rid of the sand, this accommodation was well below expectations as we stayed in oasis 27 on our last holiday, the range hood falls off and the dishwasher doesn't work properly,
We are very sorry you were disappointed in the apartment and would like to respond to a few of your comments. Firstly, yes there is a small part of the balcony roof that needs to be repaired – this is ongoing insurance work from the cyclone and the owners are doing their best to have it fixed as quickly as possible. It has been covered up, and we do believe that this is very minor and does not detract from the rest of the beautiful apartment or affect your stay in any way. I would also like to clarify that there were no cleaning charges at all. The buggy, rangehood and dishwasher have also been attended to, we are so sorry for any inconvenience this may have caused.
Home away from home!
Great location & super easy to get around with the buggy included. That was a bonus!
All needs catered for in the apartment with a well catered kitchen, comfy beds, practical living spaces & outdoor area plus good ac to cover the whole apartment. Wi-Fi, however should be a standard for any accommodation in the 21st century. As should more than one additional roll of toilet paper for a 10 day stay. It would have also been helpful to have information regarding the requirements for bringing washing powder for the washing machine (IGA is expensive and the powders are all standard size).
Further to Wi-Fi, an updated sound system & access to Netflix or similar should be a given for this type of accommodation. A DVD player & X-box with only a handful of movies & games really doesn't cater for an entire family. There was also no information regarding the DVD store near the Resort Centre which we stumbled across on our second last day. This would have been great for those rainy day!
Overall, our stay was really enjoyable; we loved the apartment. A few tweaks and it would have been absolutely perfect! Thank you!
Hi Mary-Ellen, thank you for your feedback! We are so pleased you enjoyed your stay. Your comments will be passed onto the owner and Caretaker for consideration. Unfortunately due to Hamilton Island's remote location, an appropriate wifi plan is hard for owners to get, so you will find that not many properties offer Wifi on the island.
Thank you again, and we hope to hear from you on your next visit to the island.
Beautiful and comfortable
Fantastic home to spend time in on Hamilton Island. Amazing views, clean and comfortable. Staff were top shelf, too. Looking forward to my next visit!
We really enjoyed our stay at Oasis 6, everything was clean and tidy. Our buggy was great and very handy. The only comment I would add is the lack of soundproofing - we could hear a lot of noise from neighbours (above and next door).
Such a relaxing place!
We could not have had a better holiday, we absolutely adore Hamilton island. We feel so fortunate to be able to stay in the Oasis 6, its an beautiful apartment and has a convenient location (marine side). The the use of the golf buggy was fantastic and the shuttle bus stop is only a short walk away. It was great being pick up by the friendly valet service, who was very informative, giving us tips on things we could see and do. We didn't have a worry in the world. Our only complaint is that we had to go home :(
Everything you need
The unit was great, so close to everything, comfortable bed and couches, great outdoor area.