Starting with car reservation issues at the airport, this experience in the Oceania condos/Prestige Rentals has been lackluster at best. We were told a car would be waiting, and it was not – no one from Prestige was reachable on a Saturday to assist.
Once we arrived at Oceania on a Saturday around 4:30pm, there were numerous issues with the unit:
• It reeked when we walked in. We were told that was special cleaning solution for their extra cleaning that they charge extra fees to do. When the smell didn’t dissipate after over 24 hours, and despite leaving sliding doors open to allow fresh air into the unit, we reported it again. The facilities manager came by and said it was probably the pipes that hadn’t been used in a while (and smelled like sewage) and they needed to be flushed out. They ran some cleaning solution down the pipes which fixed it temporarily, but it was back a day later. At that point, we just had to deal with it.
• The A/C unit said that it “needed filters replaced” on the screen. To their credit, they fixed/changed the filter immediately upon us notifying them on Saturday.
• The shower door in the second bedroom was literally stuck in an open position about 2 inches out and wouldn’t move. They said it was “hung” incorrectly?!? What?!? That took over 24 hours to fix because there are no maintenance staff onsite on Sundays. Red flag that the place was not properly cleaned or inspected.
• The wifi does NOT reach the second bedroom – super annoying. I asked if there was anything that could be done and they said they could get an extender. That of course never happened, but I did get an email from the Assistant General manager telling me that the listing did not explicitly state that the wifi reached all areas of the condo AND that the management company wasn’t responsible for the internet anyway. If you need wifi for the “whole” unit, this probably isn’t the unit for you.
• When more than one shower was running at a time, only one of them received hot water. This went on the entirety of our stay. We had a rep from the management company witness the fact that there wasn’t hot water in the showers, if you were running more than one at the same time. I was also told by the same assistant general manager that handled the Wifi issue that there was plenty of hot water, and her facilities manager “checked” and the hot water was fine.