6/10 Aceptable
Toni B.
28 dic. 2024
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Nice apartment poor communication
I liked the apartment, location and the parking was ver convenient. However, the rental is managed by a management company and they are not responsive. I prefer homes that are managed by the owner because they are usually much more responsive. The company does not answer their phones and you have to be willing to wait for up to 24 hours to get a response. That’s not acceptable for emergencies like a clogged drain. I. Had checked out early and then we missed our flight and called before their office closed to see if we could stay that night and get our keys back since we already pad for the next few days. They did not answer their phone and only texted me back much later and I had to book a hotel for the night. I would’ve understood if they said I already checked out but they didn’t even answer their phone during their normal business hours and only texted about 5 hours later. We also called about a window that would not close and the wind and noise were so loud but they couldn’t get the parts so they did not fix the window. They also did not send me check in email because they forgot and I had to call and text numerous times when I tried to get the check in information the night that I arrived. It was very stressful having to wait to get check in info.
Toni B.
Se hospedó 30 noches en noviembre de 2024
