Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This property is gorgeous but in need of some basic repair. The hot tub had a broken display, and cracked casing where the control panel is. The pool and hot tub were fairly dirty when we arrived and we needed to skim and vaccum. The high touch surfaces like countertops, light switches, and door knobs were filthy. There was dried ketchup on the front door resembling a murder scene. So, we needed to clean on arrival, unfortunately. The check in time was 3pm, which is when we got there. The concierge met us at our jeep rental office and escorted us to the villa. She gave an orientation tour, then left. We then left to get groceries at the local store. When we returned, we found that someone had entered our villa without us present, to put "complimentary" snacks in our fridge. This was a jarring experience, as we expected to have privacy on our honeymoon and not have some random provisions company enter when we were out without our permission or prior knowledge. However, nobody at CateredTo, nor the provision company, seemed to understand why this was a problem causing stress to 2 female occupants. Aside from the necessary cleaning needing to be done on arrival, and some random person entering our site when we were not there within the first 2 hours of arriving, our stay was quite pleasant. I would caution this management company on check in processes in the future as it relates to the personal safety and security of the renters, and AT THE VERY LEAST - inform your customers of this "complimentary" service they may or may not receive.
