3 Mi to Skiing: Mtn-View Condo in Sugar Top Resort

Hi Ashley, the homeowner would like to share the following: "Thank you so much for your kind review! Our goal is to provide our guests with a wonderful experience. We appreciate you making our home a part of your vacation!"

Hi Lindsey, we're glad you enjoyed your stay, but we're sorry certain aspects fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The owner let us know they have not been to the property in a year. We take the accuracy of our listings seriously and make sure we adhere to the no-pet policy. We will pass this along to our cleaning crew to ensure that this issue does not recur for future travelers -We try our best to provide a great environment for guests, as such the condo association is working on updating the exterior part of the home, but sometimes external factors like renovations are necessary, unfortunately, we cannot control when they are done, but we are sorry if it made your stay less relaxing We strive to make our home a great, memorable experience for our guests and will continue to do so!

Owner's response: "Cheryl, We go out of our way to offer exceptional hospitality to our guests. You caught us before some of the improvements had been made we apologize for the inconvenience. - The condo was scheduled to be painted on Monday, it has been completed since. - The couch has been replaced, it does not have any stains on it. - All of the outlets were checked and if needed were replaced. The light has been plugged in and is working. - The chandelier is scheduled to be replaced, however, it is on a dimmer and still works very well and the lighting is adequate. - We provide plenty of extra towels they are left in the guest room in a dresser, if you had let us know we would have been happy to let you know where they were. - The pots and pans in the kitchen have seen some wear and tear but they still work fine for cooking a good meal. - The stove only needed to be pushed over a bit to the right, when it gets moved there is a slight problem with it brushing the cupboard door. We have taken care of this and it is not an issue. - We looked into the shower head and drain and everything works fine the shower head is not broken and the drain works fine. - The TV in the master bedroom is hooked up to Roku which is a streaming device only, if you had let us know we could have let you know about this. - We did not get contacted by you during your time at the condo, if you had contacted us we could have taken care of all your issues and explained how to use things and where you could find the things you complained were missing. We are here for all our guests and will help in any way we can. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can."