Tahoe Reset - Aire acondicionado, jacuzzi, shuffleboard, admite mascotas

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Marlene, thank you for your review! We’re so glad you enjoyed this home's private location and adorable décor. We’re sorry you were experiencing issues with the amount of hot water. For most homes, taking breaks between showers will solve the issue. For future guests, we are always available to help troubleshoot any issues and provide tips and tricks to lengthen the life of the hot water. Please give us a call if you are having any issues and we will help right away. Thank you again for staying with us and we hope you enjoyed your time in beautiful South Lake Tahoe!

Shauna, thank you for your review! We’re so glad to hear your whole family enjoyed our home for your special trip together. We really appreciate guests like you who reach out to us with any concerns, so we can help right away and make sure you are getting the best out of your vacation. Thank you for staying with us Shuana and we hope you enjoyed your time in beautiful South Lake Tahoe.

Aimi, thank you for your review. We're so glad to hear you enjoyed our clean and updated home for your stay with us. We appreciate your feedback as well. For future guests to note, this home is located in a quaint neighborhood tucked in between highway 50 and Pioneer Trail with easy access to the golf course, Upper Truckee River hiking trails, and the lake/Stateline. Also, the home is completely fenced for any pups that come along with you. We’re sorry to hear you had issues with the heater. For any future stays, please give us a call if you are having any issues with the home and we will help troubleshoot right away. We have inspected the heater and it is working correctly for future guests. Thanks for staying with us Aimi and we hope you enjoyed your time in beautiful South Lake Tahoe.

Jeffrey, we appreciate the opportunity to respond to your review. We maintain a very high standard of cleanliness and apologize that you came across some items that were not up to our clean and safe standards. When we spoke with you at the time of your complaint, we addressed your concerns and asked if you wanted us to take further action, to which you declined. We have inspected the air conditioner to make sure it is functioning correctly for future stays. For future guests to note, the listing for this home is updated with all current information and all photos are up to date. We hope you enjoyed your time in beautiful South Lake Tahoe Jeffrey.

Ana, we’re sincerely sorry to hear about your experience during your stay. The comfort and safety of our guests are of utmost importance to us. We have spoken to the snow removal company to ensure this will never happen again for any future guests. This highly unusual situation was completely unacceptable and falls far short of our standards of professionalism. Again, we apologize profusely for the distress this situation caused and truly appreciate your understanding and patience. We hope to have the opportunity to welcome you back for a more peaceful stay in the future. If there's anything else we can do to make amends, please don't hesitate to let us know.

Jamie, thank you for your thorough and helpful review. We’re glad to hear your group enjoyed the home's fantastic kitchen, additional love for your dog, and prime location. We appreciate all your feedback as well. For future guests to note, we always appreciate the opportunity to address problems while you are in the home, so we can make sure you are enjoying your stay. Please give us a call if you are having any issues and we will help troubleshoot it. We are working on repairing the items you mentioned so they are fixed for future guests. Mattresses are tricky because what may be comfortable to one person might be uncomfortable to the next. However, we have shared your review with the owners for their consideration and have inspected all mattresses to make sure no replacements are needed. In addition, this home has a tankless hot water heater, so leaving a few minutes between usage and trying to avoid pairing showers with running additional water appliances is very helpful to maximize hot water. We’re so sorry to hear about run-ins with unwanted visitors - we have pest control on it. Thank you for staying with us Jamie and we hope you enjoyed your time in beautiful South Lake Tahoe!

Maddie, we're glad to hear that you found the unit clean and nice, with comfortable amenities. We appreciate the opportunity to respond to your feedback on our early check in policy. For future guests to note - we do offer discounted rate opportunities if a home is available the night before or after your stay dates. However if those opportunities are not booked by guests, then we take full advantage of conducting maintenance, deep cleans, etc. when we have valuable time in the home before a guest checks in. We always let guests know if a home is available early, however our check in/check out times are usually very firm in order to have the house guest ready and up to our standards for your check in. Please plan accordingly to arrive at the check in time as agreed upon when booking and on the rental agreement.

Victoria, thank you for your review. We’re so glad to hear you enjoyed our fully stocked home and its prime location. We appreciate your feedback as well. We maintain a very high standard of cleanliness and apologize that you came across some items that were not to your satisfaction. We have notified our cleaning staff to make sure to address these issues for future stays. Mattresses are tricky because what may be comfortable to one person might be uncomfortable to the next. However, we have shared your review with the owners for their consideration and have inspected all mattresses to make sure no replacements are needed. For future guests to note, the City of South Lake Tahoe sorts all trash for recycling. You can rest assured that all items you place in the trash are sorted and recycled. We hope you enjoyed your time in beautiful South Lake Tahoe Victoria.