30 Mi to Universal Epic Universe: Golf Club Villa

Thank you so much Tim and Terri for your kind words and 5 Star review !!!! We were delighted that you had a comfortable and enjoyable stay. Guests like you make hosting such a great experience, It was a pleasure hosting you. We’d love to hosting you again in the future. Sincerely Dennis and Linda

From the owner: "Hi Lisa, thanks for your exceptional comment and review. We are happy your expectations were met during your stay. Please come back soon."

Keith, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - All guests have access to the garage by manually pulling the bar and lifting the garage door. The keys for the garage are located in the home which is accessible via the home by keyless entry. We apologize if this caught you off guard. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. - As seen in our listing photos, we have furniture in all of our rooms. We use local, professional photographers to make sure that the listing photos correctly reflect the property, so the features you see on the listing are accurately advertised. - We appreciate your suggestions on areas of improvement and plan to make the appropriate changes where necessary. We appreciate you letting us know of your concerns as it gives us the means to improve and provide 5-star experiences moving forward.

Tim, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. - The guest before you broke the rules and smoked in the house, we thought that the efforts made before you arrived had taken care of the problem. We had the entire house cleaned and deodorized, including all rugs to resolve the smell issue. We are sorry for the inconvenience - We are happy that we were able to take care of the toilet issues while you were in the home We truly go above and beyond for our guests, and are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we know we can.

Hi Jackie, we're sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We have many cooking supplies available for our guests. These include cookware, utensils, small appliances, glasses, etc. - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essentials, and once that amount is out, it's typical for the guest to purchase more supplies. - We have new towels in the locked closet. We apologize that they were not left out for you before your arrival. - The pool screen was just replaced last August after the hurricane. We'll ensure it's installed correctly. - As shown by the photos, the inside of the house was painted in 2020. Thanks for taking the time to share your feedback.