I am very sad that I feel I need to write a negative review. I have stayed at vacation rentals 2 or 3 times per year for the last 8 years of my life and I have never left a negative review before. I booked this trip for 4 girlfriends from high school to have a 4 night getaway on the beach. When we originally arrived late in the evening, there were several items we noticed that needed to be fixed. The toilet in the master bath would not flush, the thermostat was locked at 73 degrees (a little warm for sleeping for one of our pregnant guests), and the glass door in the guest bath was broken and hanging from the hinges by a string of glue. So the next morning I made a call to the maintenance man. He was very prompt in arriving and worked to resolve these problems.

Later that day we decided to use the pool and fitness center. We grabbed the keys that were on the counter and were instructed that these would work for those doors. They worked for neither. Instructions stated to check with the front desk for any troubles. We went to the front desk and they said that they did not manage this condo and therefore couldn't help us. In fact, they said they didn't think we were even allowed to use the pool. I called the maintenance man for a second time that day. He came and was able to make copies of a pool key. Unfortunately we forgot to ask about the fitness center key and I felt bad calling for a third time in the same day so we just went without use of the fitness facility.

On our third day in the condo, we noticed that the temperature seemed to be increasing. I went to look at the thermostat and it was blank. This resulted in a third call to the maintenance man. He came and stated that the a/c was not draining condensation properly and had prompted a kill switch. He was able to fix it within an hour. At that time the thermostat had reached above 80 degrees.

In addition to the problems for which we felt immediate maintenance were required, I was overall displeased with the quality of this condo. The beds were exceptionally hard/uncomfortable, pillows were completely flat, the flooring had water damage which resulted in peeling up near the slider and there were little bugs throughout the kitchen. I kept all open food in the refrigerator (like bags of pretzels and things) to prevent them from being infested with bugs.

I decided to give this review a 2 star instead of a 1 star because they were so timely in resolving the serious maintenance issues. I have, however, never had to spend 5 or 6 hours of my vacation dealing with maintenance issues that should have been taken care of and/or noticed in the between tenant cleaning. I did contact iTrip in the middle of my trip to voice our concerns. I simply received an email saying they were glad the maintenance man took care of everything, not in the least bit apologetic. I sent another email to iTrip voicing my concerns upon the return from my trip which was left unanswered.