When I arrived at the property on my check-in day, I discovered that it had not been cleaned at all. Garbage and used towels were scattered everywhere, making it completely uninhabitable. When I tried calling the host, there was no answer, and my messages went unanswered. It took over an hour for them to call me back, and they were unable to arrange immediate cleaning. As a result, we were left stranded on the day of check-in—during a weekend—with no alternative accommodation available anywhere. Our entire holiday was completely ruined.The host promised to issue a refund as soon as possible, but in reality, it took two months for us to receive the money. Throughout this period, we had to repeatedly chase both the host and the booking platform for updates. Overall, it was a terrible experience, and we received no compensation whatsoever for our ruined trip.