Cozy, spacious family home w/ Arcade! 5 mins from Beach!

Thanks so much for staying with us and for sharing your feedback! We really appreciated your understanding about the towel rack and BBQ lid! As we mentioned before your stay, the towel rack was damaged just beforehand, and we didn’t want to interrupt your visit for a small repair; all towels were left neatly folded on the counters for your convenience and the replacement BBQ lid part has been on back order. But we’ve ordered it again and it’ll be fixed up shortly! We’re so glad you were still able to enjoy your time with the lovely treats and fun arcade space we have provided without letting those small inconveniences ruin your stay! Thank you again for your lovely review and we look forward to welcoming you back anytime!

Hey Alex, Thank you for taking the time to leave a review. We’re sorry to see that your overall experience warranted a 6/10, particularly as this seemed quite different from the feedback and star ratings you shared with us during your stay. We always take guest concerns seriously and strive to ensure everyone has a comfortable and enjoyable experience. Regarding the BBQ, when you reached out, you mentioned that you were having difficulty turning the propane on. We looked into this immediately after your departure as you were only there for 2 nights, and so we were able to turn the propane on and confirm that the BBQ was functioning properly. We are not sure what the complication may have been but it’s possible there may have been some confusion with the direction in which the propane valve needed to be turned? While we’re sorry for any inconvenience this may have caused you during your stay, we’re happy to confirm that the BBQ is working properly. We appreciate your feedback and will always do our best to address any issues our guests experience during their stay.