Lakeland Village #304 - 1BR+Loft! Sauna, Beach, Pool

Thank you so much for your feedback of the cleanliness of the home in beautiful South Lake Tahoe! We hope we can host you again in the future!

Joelene, thank you so much for your feedback of the home! We are thrilled the home was cozy for you! For future guests to note, our listing mentioning the home has a mini-fridge is accurate and up-to-date. We hope we can host you again in the future, Joelene!

Kelly, thank you for sharing your thoughts. We're glad you enjoyed the great location and proximity to restaurants. We appreciate your feedback as well. We’re sorry this home's AC unit was not up to par for your stay - there was a heat wave over your stay dates and many ACs were having trouble keeping up. We’ll take your feedback into consideration as we look for ways to improve navigating summer heat waves. Thank you for staying with us Kelly and we hope you enjoyed your time in beautiful South Lake Tahoe.

Thank you for the opportunity to respond to your review! Lakeland Village provides an ideal location for guests seeking convenient access to nearby attractions. Being located near Hwy 50, you may notice some ambient noise, though many of our guests have found it to be a worthwhile trade-off for the proximity to the area’s main activities. We maintain a very high standard of cleanliness and we apologize that you came across some items that were not to your satisfaction. For future guests to note, our teams are available 7 days a week, 9am to 6pm, and we are happy to assist with any issues that may arise. Thank you again for staying in beautiful South Lake Tahoe!

Thank you for your very detailed review! As stated in the listing, the AC for this unit is a wall unit on the ground floor. We recommend setting a fan next to the A/C unit downstairs and directing the cool air up. Then, set another fan in the upstairs loft on the opposite side of the room and point it out or down into the main floor. This will help to circulate the cool air around the room better. At night, open up the windows to circulate the air as well. During the day, we recommend keeping all shades closed and windows closed to keep cool air in. For future guests to note, the pictures on our listing are accurate. We encourage guests to reach out in advance of their stay if you have any questions about the layout, furnishings, or amenities of one of our homes. We are available 7 days a week from 9am to 6pm Pacific time via text, call, VRBO message, or email. The four digit amenity code for using the doors after hours is provided via email, a texted guide link, and on the fridge sign inside of the home. We also apologize for the experience that was had with the front desk. That area of Lakeland Village is managed by the HOA, and we will review your concerns with their company. We hope you were able to have a wonderful time in Tahoe!