2/10 (非常に不満)
Renae D.
2025 年 9 月 29 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Our host called before we arrived to ask our arrival time. Check in was supposed to be 1:00pm. We told her we would probably arrive around 2:30 pm. She explained that the reason for her call was that she was having a hard time getting them out.We arrived just before 3:00 pm to find that our cottage was not cleaned yet. The host switched us to cottage #4 instead of #5 that we had reserved. She didn’t show us inside the cottage she switched us to so I was not aware that there were differences in the two. Cottage #5 was much nicer than the one she switched us to, #4.The one we reserved had a separate bedroom with a TV, the bathroom was larger and the kitchen was nicer. The ceiling fan didn’t work in the one we stayed in.I have photos of both so you can see the differences. The one we got was a studio. We were not compensated for any of the changes.This is far from any “resort” I have ever seen!There broken down campers throughout this resort. The paddle boats that were advertised were broken and floating around the lake, not to be retrieved. The laundry room, if you could call it that, was pathetic. The bathhouse looked like something from a horror movie.We have photos to back up our claims and we feel we deserve a refund for this.I tried to upload photos from my phone with no success. I will be happy to provide any or all photos if there is any way possible.
Renae D.
2025 年 9 月に 2 泊滞在
