2/10 Terrible
Alyssa H.
8 oct. 2025
No le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
We arrived at the property after flying across the country for a long weekend and checked in. When we went up to our unit we realized they had put us in a 1 bedroom 1 bathroom when we rented a 2 bed 2 bathroom with a Murphy bed. After almost 5 hours on the phone being bounced back and forth between the renter and VRBO, we found out our unit had been double booked and they just placed us in a unit half the size without any communication or warning whatsoever. The size of the unit would not accommodate our party, and we were told they didn’t have any other two bedroom units available, so we were stranded with no where to stay. We were refunded but got no compensation and no assistance finding a new place. Everything on VRBO was already rented for the long weekend so our large group was left scrambling to find somewhere on our own. We got no compensation for our trouble and no one would take accountability for what happened. I am severely disappointed in VRBO and would definitely never rent from this company ever again! I recommend finding any other rental company in the area before considering renting from them.
Alyssa H.
Se hospedó 3 noches en septiembre de 2025
