4/10 (不満)
Toyin F.
2025 年 9 月 13 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Booked for my family visiting for summer. Air Canada strike cancelled their flight so they did not come. Host refused to cancel reservation even after pleading for half the cost. Initially, he said Vrbo was going to suspend him for 15 days if he cancelled. I spoke with Vrbo, they stated that he can adjust the reservation and not cancel and he has discretion to refund or not. Told host this, and he stopped responding to my messages. Paid almost a thousand dollars for a week of not using the property. It's an older property, not so clean, has one split AC for the whole apartment which was not sufficient in the week of 34 degree temperature, entrance is concealed and dirty, on top of a salon and restaurant, accessible to stores and everything downtownish. I did not have a good experience with the host who ghosted me.
Toyin F.
2025 年 8 月に 6 泊滞在
