6/10 Okay
Joanne H.
12. maj 2024
Synes godt om: Rengøring
Synes ikke om: Indtjekning, kommunikation
Unbelievably stressful check-in
Couldn't get a response from the property manager despite trying for 4 weeks before our arrival. Not one reply from 5 emails sent asking a genuine enquiry.
Even VRBO couldn’t get a response from the property managers.
Everything is done through the booking app including door key PIN number - this was only sent to the app after the check in time on day of arrival and then the WRONG PIN was sent and still no answer to us phoning the emergency number.
Eventually we had to send a message via WhatsApp which I don’t actually have so I had to download it! God knows what happens if you break your phone before arrival, you’d never get in to your accommodation- this was unreasonably STRESSFUL & the thought we had been scammed was obviously present as we could not get a reply once we had paid.
The apartment was very spacious but furniture delapitated, roller blinds not working, bathroom fixing rusty and crockery chipped.
Water good & hot. don’t know about TV channels as we didn’t use it but the Wi-Fi worked very well.
The property was cleaned before we arrived and the cleaning fluids used caught your breath the entire 3 night stay so that was uncomfortable and the strong smell made it hard to sleep.
Nice views but residential neighbours in same apartment block were very noisy & in the evenings it was noisy as the bars & restaurants below are extremely busy.
It took 12 days & 3 emails before our deposit was released despite being told twice it was already done - won’t be staying again
Joanne H.
Overnattede 3 nætter i april 2024