Waterfront Lejlighed med terrasse

We have read the review and have accepted the guest comments and rating. We will look into the cleaning issue and instruct our cleaner to be more diligent. We ask our guests to notify us when they arrive to let us know if anything is not up to our normal standarrd. We will also explain the TV in more detail.

We appreciate the guest review. To answer the problems identified we have instructed our cleaner to leave dish towels, and

We totally refute this review, There claims are totally untrue. They arrived at at 1200 and informed us 2 hours later saying they left and had found a house with a swimming pool. That was quick. We were not given an opportunity to rectify their concerns or verify them. The stairs did not smell and had powder to prevent insects. We, the owners, not our cleaner had thoroughly cleaned the house prior to their arrival. The bedrooms were spotless. The terrace room was not dirty. There is a large pergola on the terrace for shade along with umbrellas. The cushion covers were washed prior to their arrival. The apartment was refurbished during the lock down last year. It has new furniture. We absolutely have no idea why these people wrote this review as we ourselves cleaned this apartment. Maybe they wanted a different type place and hoped for a refund. When they emailed us we immediately asked why they would state it was dirty as we knew it wasn’t. This needs investigating by VRBO. It is intended to damage us. Why didn't they ask for someone to come and verify what they claimed.

For English readers this is a translation of the review.. We could have been on the terrace all the time, so nice was the view, but we wanted to see something else from the island. We were completely satisfied with the apartment as well as the location. Thank you very mu.ch We think the guest made a mistake with the star rating and will contact them. Otherwise we are very happy they enjoyed their stay.