Berny Salò: Near the Lake & Garage, Apartment, Salò, Italy

Dear Tobias,Thank you for your review, although we are genuinely surprised by your comments.We would like to clarify that the apartment is fully compliant and has been entirely renovated in winter 2024. The bedroom has proper airflow through a functioning window, and also features a ceiling fan with integrated light, which we pointed out to you. If more ventilation was needed, it could have been used.When you expressed dissatisfaction, we even offered you an alternative accommodation, which you declined due to the lack of private parking — something you mentioned was important because of your luggage.Regarding the coffee machine, we responded immediately to your message. After you claimed it was broken, we checked it ourselves and confirmed it was fully functional — we even made a video showing exactly how to use it, which we shared with you. Still, we went above and beyond by purchasing a new machine to ensure your comfort.As for the missing bin, we brought you a replacement immediately. When the second bin also seemed to “disappear,” we kindly asked you to check outside — and it did, in fact, reappear shortly after.Despite all our efforts, you continued to raise complaints, including about the bedroom airflow — again — and eventually requested financial compensation, implying that you would leave a negative review otherwise.Lastly, while the listing mentions mountain views, it does not specify the exact window. The living room window overlooks the internal courtyard, as shown in the photos.We are committed to offering respectful and responsive service, and we regret that despite all our support, your stay did not meet your expectations.Kind regards,Happy Rentals Team