NERJA 3 Bedroom Pet Friendly House-Pool-Fab View-Parking-Vacant Sept/Oct/Nov

Thank you for your lovely review. Looking forward to your return visit. Btw, there are also hourly buses to the centre and back, only 1e. See you soon !!

This is by far the worst review I have had in years but I hasten to add that the review I left you is definitely the worse review I have ever left any of my guests. Vbro’s policy is that before hosts can see guest reviews they must review the guest. They then ask the question ‘Would you welcome this guest back? ‘The immediate answer was, NO, without hesitation a big NO. This is a first for me. Many of our guests return year after year and I am thankful you will not be one of them. Your comments are either untrue or exaggerated. Your complete lack or respect for the environment is astounding. When the change of towels was left for you ( as you failed to follow instructions to leave them outside as agreed) it was found that every aircon unit in the house was left on the coldest setting even though you were not in the property. Disregard for house rules and basic courtesy. The arrival directions for all our guests are clear and precise and never do guests find our place hard to find. Your inability to follow instructions again is unique. The pictures, location, description show exactly every detail of our house so guests know exactly what they are booking before they arrive. It is clean and well cared for. We spend many of ‘our holidays’ maintaining and renewing our much loved house so that our lovely guests can enjoy their holidays. I am pleased to say that the vast majority of our visitors are nice people and appreciate our beautiful home as can be seen by our wonderful reviews.

Ahh Tim. Great big thank you for such a fabulous review. It couldn’t have been better if I’d written it myself. Your party were the perfect guests, really hope you will stay with us again. Thank you.

So Glad you loved the house and the pool. It is one of the best in Nerja and has won awards apparently. We don’t have a car and manage well. A nice stroll downhill into town ( perhaps with a sneaky vino on the way at one of the many tapas bars enroute) If it’s not too hot we walk back or get the hourly bus back for a Euro. This runs regularly till midnight in the summer months. The taxis operate under the same safety rules as the UK and so will only carry 4 people. Better safe than sorry I suppose. Thanks so much for taking the the time to write such a lovely review. Hope to see you again in the future.

Hi Anna Thank you for your lovely comments, and the lovely note you left. Hope you and your family will be back to stay with us some time soon.

Thanks so much Diane, absolutely fab review, could not have done better myself ! Hope to see you again sometime. Thank you.

Thank you for taking the time to write such a lovely and informative review.

Oh dearie me. Only 1 star! All my previous reviews are 4 stars or 5!! What went wrong? All I can say is that I wish you had contacted me during your 2 week stay to give me the opportunity to rectify any problems you had. I always do my best to see that guests have a lovely holiday in Casa Chill Out, hence my very high ratings. I'm a great host but not a mind reader ;) There is heating in for the form of hot/cold AC and an additional plug in radiator for any particularly cold spells. The house is perhaps a 2 min walk to the parking area on a path through the gardens. This is fine for most people, and I would expect guests with mobility problems to ask about suitability. The key is left in a key safe by the front door so there is no need to be met with keys on arrival. There is a book in the house explaining everything, including where the appliance instruction books are. It also contains a contact number for guests to use should they need any assistance during their stay. As you never got in touch I'll never know what problems you experienced with the electricity, but subsequent guests haven't reported anything amiss so it has obviously righted itself. The comment about taking the house contents on departure is a strange one! I don't think this would enter the heads of most people, and I never sit worrying that our guests would take our things. If you had mentioned the bulbs in the emails we exchanged after your departure I would have gladly refunded you. I would have knocked it off the wifi payment you sent me by bank transfer after you failed to leave it in the house at the end of your stay as agreed. Better still, if you had phoned the contact number while you were here we could have arranged for bulbs to be brought to the house for you. A quick phone call or email could have sorted out all these issues. I feel very sad that you spent a fortnight not enjoying Casa Chill Out but not mentioning it, especially as it was over Christmas and New Year, which should be happy times.