Apartment in Venice with a breathtaking view of the Grand Canal

Thank you very much for taking the time to share such detailed and constructive feedback. We are genuinely sorry to hear about these shortcomings you experienced. We care deeply about maintaining a high standard in our apartment, so your comments have left us both concerned and saddened. We have already addressed these issues directly with our cleaning team and are reviewing the appliances and guest instructions to ensure that the necessary improvements are made. Had we known about these shortcomings during your stay, we would have immediately sent someone to resolve them. In particular, the coffee machine could have been thoroughly cleaned and made usable within an hour. If you ever stay with us again, please do let us know straight away if anything is not as it should be, as we would very much appreciate the opportunity to put it right promptly. We sincerely apologize that the apartment did not meet the standard you, and we, rightly expect. We hope that, despite these issues, you were still able to enjoy your stay and the wonderful location.