Designer Flat Opposite Oval Tube 10 min to Big Ben

Good morning Lili! Thank you for your lovely review. I think the reason why you didn't find many restaurants open over Christmas is that there are no big brands within a mile but only beautiful independent family boutique restaurants and delicatessents which may themselves be closed? Within the mile we have Japanese, Portugese, French, Italian, Ethopian, Eritrean, Mexican etc along with the usual Fish & Chps, chicken, kebab, etc outlets. Have a lovely restful New Year celebrations!

Apologies Janice for the scaffolding. They only started last week so you were unlucky as they were installing dur

I think this is a very interesting point and quite valid. We have multiple properties across the UK and we have found the modern approach to everything (your phone, your TV, etc) is not to burden the guest with a huge manual of dos/donts, operational how to, etc. For example it is true that as the plate cupboard has a 100% glass front we failed to state in the manual where the plates are, and whilst we did say about peak/off-peak heating controls we don't give detailed instructions as we envisaged they will understand as this guest indeed did! Similarly we don't explain how to operate the Amazon Firestick to turn on the TV, browse channels, etc as we think they may be familiar with it. It's a balance around too much or too little information so one that generally we get right but shall try to improve!

Thank you Declan. As we are both aware, you did not read any of the instructions and had to phone me to gain entry as you hasn't read the written entry correspondence. In there you would have seen that there is a huge stand up walk-in cupboard (about 5m x 2m) where you could have hung clothes, stacked on the shelves, etc. It was behind the full length mirror which slides. You would have also found a mattress topper to accommodate your preference. Never-ending, I hope you enjoyed the rest of your trip!

Thank you for taking the time to provide a detailed review and making points which deserves not to be dismissed. Having asked 8 questions BEFORE you moved in (a record across our double digit rentals including large country properties, 2 converted chapels sleeping 16-18 each, etc), and judging from your enquiry about what is our repair “policy for critical appliances” I knew you had exacting standards we must try to meet! Your remark about wall insulation of course refers to your complaint that you heard water in the bathroom coming through a shower waste pipe from an upstairs flat. The upstairs bedroom you refer to has bespoked colonial doors on either side of a wall which does indeed have insulation, and I am not aware of any house in the UK that has screens as we are not a tropical climate and thus have no propensity of bugs. Nevertheless, I think your review has highlighted a very valid point which I do indeed acknowledge. Virtually all our guests are from the USA and give us 5 star reviews, but if a potential “American” visitor which you twice referred to, is looking for modern “America” but in London then they should not choose this apartment which is full of it’s rich 125 year heritage (c. 1899) and contains curated vintage items within the flat. Each to their own!