The Collection - Sunny large 4BD Paseo de Gracia

Thank you for your feedback. I’m glad you appreciated the location, and I’m sorry the air conditioning affected your stay.

Thank you for your kind words! We’re glad the apartment worked well for your family and that the early check-in was helpful. We’ve taken note of that Russian restaurant, sounds like a must-try for future guests!

Thank you so much for your great review Marwan! 😊 we will be very happy to welcome you again!

Thanks for your feedback and for your stay :)

Thank you so much for your review Remington! It has been a pleasure to host you and your group :)

Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your stay did not meet your expectations. That said, we would like to clarify that none of the issues mentioned were brought to our attention during your stay, which meant we were unfortunately not given the opportunity to investigate or address them in real time. We always encourage guests to contact us immediately so we can help resolve any concerns as quickly as possible. Regarding luggage storage, the apartment was fully available to you after the official check-in time, and a staff member was present to welcome you on arrival. We were not aware of any request or issue related to storing luggage, and we would have been happy to assist had it been communicated to us. We appreciate your feedback and will continue working to ensure a comfortable experience for all our guests.

Thank you for your feedback! We're glad you enjoyed the location and our responsiveness. We appreciate the note about the AC and are considering options for the warmer months.

Dear Lori, Thank you for your review and for recommending our place. We’re happy you enjoyed the location and found the beds comfortable. We appreciate your understanding regarding the toilet issue, which we’re glad we could fix promptly, and we’ll take note of your comments about the TV and bathroom space.

Thank you! We are glad that you had a comfortable and pleasant stay!

Thank you for your feedback. We’re glad you appreciated the location, but we’re sorry to hear that your stay did not meet your expectations. Regarding the odor you experienced, we understand how unpleasant this can be. As soon as it was reported, a technician was sent the following day to assess the situation. Following your stay, we carried out the necessary follow-up, and the issue has since been resolved. Concerning the kitchen equipment and washing machine, we were not informed of these issues during your stay. Had we been made aware, we would have arranged for our team to inspect and address them promptly, as we always aim to assist our guests in real time. We take all feedback seriously and appreciate you bringing these points to our attention.

Thank you for your detailed comments. I am glad to hear that you found the space suitable for your group and that you appreciated the location and communication. I am sincerely sorry that the cleanliness and maintenance were not up to your expectations. I am working to address these issues and make sure everything is in pristine condition. I appreciate your recommendation and hope you will consider returning in the future for an improved experience. thank you again for your feedback!

Thank you for your review! I'm glad you enjoyed the apartment, its location and the communication. I appreciate your feedback and hope to welcome you back soon!

Thank you so much for your perfect rating! We’re very happy to know you enjoyed your stay, and we hope to welcome you again in the future.

Thank you so much for your rating! We are glad that you enjoyed your stay and we look forward to hosting you again in the future!