Villa i Le Grazie med 7 soveværelser som kan rummer 14

Hi Fabio, Thank you so much for your review! We truly appreciate your feedback: it’s extremely helpful for us as we're always striving to improve our guest experience. Following your suggestion, we’ve actually gone ahead and purchased a speaker! Regarding the patio umbrellas, as clearly stated in the house rules, they must be closed whenever it gets windy or when you leave the property for extended periods. They were certainly open upon your arrival because at every check-in, we welcome our guests with all the lights on, umbrellas open, and sun beds and cushions arranged to make the welcome as warm and inviting as possible. However, once we hand over the keys, guests are responsible for managing the home, which includes closing the umbrellas when leaving. As for the security deposit, we had mentioned that accepting cash in your own currency was completely fine—it didn't necessarily have to be in Euros. Unfortunately, we've learned the hard way that credit card pre-authorizations are not reliable for security deposits; in the past, credit card companies have unlocked the funds even when damage was clear, forcing us to cover the cost out of our own pockets. Currently, cash is the safest method for us, though as mentioned, we accept any currency to make things as convenient as possible for our guests. Regardless, it was a absolute pleasure having you as our guests, and we truly hope to welcome you back again in the future! Warmest regards, The BoM Team

Dear Chloe, It was such a pleasure working with you, and an absolute delight having you and your friends as our guests! From the very first moment we connected, getting to know you and helping make your trip perfect was both wonderful and so much fun. We are thrilled to hear that you all had a great time. Knowing you were happy is the most important thing to us and makes all our hard work completely worth it! Thank you so much again for trusting us, and we truly hope to welcome you back to one of our villas soon. Wishing you all the very best, Ambra, Francesca, and the entire Best of Mas staff

Dear Marc, Thank you so much for your feedback! We're truly delighted to hear that you had a wonderful stay. We’re so sorry for the internet issue during your time at the villa. There was ongoing work in the surrounding area, and being out in the countryside, the repairs took longer than usual—especially with the scorching heat, which meant the crew could only work half-days. It's now completely resolved and working great, but we really regret that it happened while you were there. Thank you again for placing your trust in us when booking the villa. We would love to welcome you back as our guest in the future, whether here or at any of our other properties in Tuscany, the Amalfi Coast, or Sorrento! Thanks from the entire Best of MAS team, take care Francesca

Thank you Steffen!