Cosy 1bed Pet Friendly Garden Apt on the Wild Atlantic Way in South Donegal

Wir sind bestrebt, stets eine funkensaubere Unterkunft anzubieten, und es tut mir wirklich leid, dass diesmal nicht Ihre Erfahrung war. Vielen Dank für die sehr faire Bewertung, die Sie hinterlassen haben.

This most disappointing review was left by an American couple who stayed for two nights 26-28 December 2018. Their visit coincided with a period of exceptionally mild weather and when I could not contact them and they didn't contact me, I assumed that they were lapping up the glorious sunshine and enjoying the festivities in South Donegal which is where I wanted to be! We have a most reliable caretaker at The Snug, but she did have a family event on 26th December, which is reasonable. She wanted to light the stove at noon, but with a planned arrival time of between 4 & 5 pm, she opted instead to leave complimentary fuel,including an easy to light and fool proof Firelog, and some briquettes. She specifically went to the Snug that day at lunchtime to turn on the storage heaters and cant understand how she didn't do this right since she has done this countless times before. For that we do apologise as we like to provide a warm welcome at all times. We were not aware that the WIFI was not working, and I made several attempts to contact these guests with no reponse. However , even in Ireland! you are never far from FREE WIFI , certainly in all of the pubs and restaurants that I have been in, in South Donegal. We could easily have gotten a technical expect to call if we were made aware of the WIFI issue at a reasonable time . When I didn't receive any message from the guests, I rang them multiple times before finally getting a response at 6.30pm on night before departure. They told me about the WIFI but not about any heating issues. Some points. 1. In twelve years in business, we always supply Firelogs and Complimentary Fuel to get people started with using the stove. The cosiness of the stove is one of the reasons we get so many repeat visitors at The Snug and our other holiday lets. Guests thank us for this and most replace the fuel at departure. This is our ongoing experience with guests staying at each of Sheilasplaces . 2. The storage heaters are new and heat up really quickly. We have often arrived unannounced in cold weather and have been as snug as could be within an hour. 3. A plentiful supply of towels is kept in the hotpress so that they are nice and warm for use - not hard to find. 4. Contact details for both myself and our caretaker are clearly displayed at The Snug. It would be reasonable to expect a message early in the stay about the WIFI issue rather than 6.30pm at Christmas time Sheila McDermott

Come back soon!

I'm sorry to read your feedback but to the prospective guests I do feel the need to add some comments. 1. There are just 2 apartments at The Snug. Yes both are completely separate with entrances at opposite ends of the property, but let's be clear, you could not get lost between them! In this case the guests were staying at the "GARDEN APARTMENT". Even without having retrieved the email with clear instructions, it would be reasonable to expect that the entrance was somewhere in the vicinity of the garden. In any event, when I spotted the missed call and rang back within 2 minutes, the guests were already in the correct GARDEN Apartment, so this is surely a non issue. 2. In relation to the list of bugs complete with names and headcount, regrettably Cait, our normal caretaker was in hospital at the arrival date and I accept that the bug population may have been allowed to settle in on this occasion. The especially mild weather that we have been having has led to an increase everywhere. If you revisit earlier reviews you will see that they almost invariably comment favorably on the high standard of cleanliness of the place. This is a testament to the great work done by Cait, especially since our properties are pet friendly. Rest assured that there are no cracks neither in the walls nor the foundation of this lovely old building. The living room opens out into the garden/patio area and guests tend to leave the door open. When people go to Spain they accept that leaving the door open leaves them prey for mosquitoes, in Donegal the bugs are equally enthusiastic about gaining entry but thankfully much less painful. We always do our utmost to remove ( not murder!) any invaders back to the outdoors. We can only presume that previous guests have done the same and just got on with the business of enjoying their stay in this special little place.

HI Christina. Glad you enjoyed your stay. The TV has a DVD player incorporated. I wish you had asked about that whilst there. Totally agree that we need to get WIFI.sorted urgently. We have Wi-Fi in all of our other properties just having more trouble getting a suitable package for The Snug.. Regards Sheila