Westbourne Ter W2, Paddington, Hyde Park

Thank you so much, Tavia! We’re thrilled you loved the location and the atmosphere of the flat, and we really appreciate your kind words about our communication. It was a pleasure hosting you — we’d love to welcome you back anytime you’re in London again!

Thank you for your review and we hope to welcome you back in the future!

Thank you for your kind words! I hope we'll have pleasure to welcome you back soon!

Thank you so much for your lovely review! We’re really happy you enjoyed the unbeatable Paddington location (and the Heathrow Express convenience), the quiet street, and how close the flat is to Hyde Park, Kensington Gardens, and Notting Hill. It’s great to hear the space worked well for your family of four — and thank you for mentioning the bathroom setup and the Nespresso machine (it’s helpful for future guests). We’re also glad we could get extra fans to you quickly during the heatwave. You’re right: on unusually hot, sunny London days, airflow can be more challenging in this type of flat, and we’re continuing to look at ways to improve air circulation for future summer stays. We’d love to host you again next time you’re in London!

Thank you, Julie, for your review! We’re really glad the flat fit your needs and that you loved the unbeatable Paddington location while still finding it wonderfully quiet. Thanks as well for the helpful notes. We’re sorry the flat felt a bit stuffy — ground-floor properties can be warmer in summer, and we’re looking at ways to improve airflow (alongside keeping fans available). On the oven: we’ll double-check the controls and add clearer, step-by-step instructions in the house guide so it’s easy to use even if you’re not familiar with UK appliances. And we hear you on check-in — we aim to keep it smooth, but we’ll continue simplifying the instructions to make it as straightforward as possible for everyone. We’d love to host you again on your next trip to London!

Thank you so much, Jessica, for this incredible review! We’re thrilled you found the flat insanely convenient for Paddington, while still feeling safe, quiet, and comfortable — and we really appreciate you highlighting that even as a basement flat, the neighbourhood felt secure and peaceful overnight. Your comments on cleanliness mean a lot (especially from a self-confessed neat freak!) — we work hard to keep standards consistently high, from spotless linens to a properly stocked, non-mismatched kitchen. We’re also glad you enjoyed the thoughtful touches like the French press and kettle, and that the storage and layout worked so well for you in a historic London building. Huge thanks as well for the kind words about our communication and support team. We’d love to host you again anytime you’re back in London!

Thank you for your review — we’re really happy to hear you had an overall positive stay and that you appreciated the well-stocked amenities, the washer/dryer (and detergent), the easy check-in/out, temperature control, and the fantastic Paddington / Hyde Park location. We also genuinely appreciate you flagging what didn’t work as well. We’re already taking action on the maintenance points mentioned. On the mattresses: comfort is very personal, and we’re sorry they felt too firm and affected your sleep. We’re reviewing options to improve comfort going forward. Thanks again for staying with us — and for the detailed feedback that helps us make the apartment better for future guests.

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié l’emplacement, la propreté de l’appartement en sous-sol, ainsi que la facilité et la rapidité de nos échanges. Heureux également de savoir que le logement était idéal pour votre séjour à deux adultes et deux enfants. Au plaisir de vous accueillir à nouveau lors d’un prochain passage à Londres !