Family Retreat Near Lake Michigan | Extended Work Stay

It was a pleasure hosting you, and I would be happy to welcome you back anytime you’re visiting your brother and Racine again and I hope to host you again soon!

Thank you so much, Erin! I’m happy to hear the home was a perfect location for your long weekend and that you enjoyed being close to the lake, zoo, and downtown. I’m also glad the patio and extra space helped make your stay comfortable. It was a pleasure hosting you, and I would be delighted to welcome you back anytime!

Thank you, Dwight, for your review. I sincerely apologize for the air-conditioning issues during the last couple of days of your stay. I contacted an HVAC technician to inspect the system. We also experienced unusually high temperatures toward the end of your visit, which made it more difficult for the system to keep up. I did my best to stay on top of the situation and keep everyone as comfortable as possible. I truly appreciate your understanding and am glad that, overall, you had an excellent stay. It was a pleasure hosting you, and I would be happy to welcome you back in the future.

I’m glad you a good stay and enjoyed the Christmas decorations. I like to provide my guests all the comforts of being home and having all the amenities available is essential.

Yes, I recommend Christina and would welcome her and her group anytime

Thank you, Kaylee! I really appreciate you taking the time to share your experience. I’m happy you enjoyed your stay and that we were able to take care of the temperature issue right away. I’d be happy to host you again anytime you’re back in the area! Janine

Thank you Kate- It was a pleasure hosting you and your friends. So glad you enjoyed your visit with family and friends. You’re welcome back anytime. Janine

Thank you Stephanie, and what a great milestone to reach 90 years young, I'm happy I was able to provide you with a home to share your celebration.

It was a pleasure hosting you. Thank you

It was a pleasure hosting you and your family. Thank you

Before Bryan checked in, I sent him a welcome email letting him know I was available if he had any questions or needed anything during his stay. His first response was to ask why the master bedroom — referring to the room with twin beds — was locked. He also mentioned he was supposed to have access to three bedrooms. I explained that the third bedroom was available, but since he hadn’t requested it in advance, I hadn’t prepared it. I offered to stop by to make the beds and open the room for use. I also noted that his reservation was for one person, and there was no mention of additional guests. He replied that although it was just him on the reservation, he had managers who might want to "crash for the night" so they didn’t have to drive back to Waukesha. I told him that was no problem and confirmed I would stop by the next day to prepare the room. When I arrived — and to be clear, this was the one and only time I was at the property during his stay — I immediately notified Bryan that I was there to open and set up the third bedroom. He asked me to wait because he had left in a rush and had items out. I reassured him it was no issue and that I only needed a few minutes to make the beds and open the room. I was in and out within 30 minutes. At that point, it was already day three of his stay, and during that visit I noticed a strong smell of cigarette smoke throughout the house, especially in the first-floor bathroom. There was a pack of cigarettes on the counter — despite the house being clearly listed as non-smoking. Additionally, cigarette butts were left in both the front and back yards. Throughout the reservation, Bryan had at least one guest and his dog stay with him for the duration of his booking. At no point did he provide the name or contact details of this individual, which is required for safety and insurance purposes. On top of that, there was also a dog on the property. The dog’s waste was left in the backyard and never picked up, which is a violation of the pet policy and basic courtesy for the home. Following my visit, I emailed Bryan again with a copy of the house rules, pointing out the multiple violations. I also reported the conduct to VRBO on three separate occasions with supporting documentation, including photos. To summarize: • I was only at the home once, and only to prepare the third bedroom. • I clearly communicated all steps and respected the guest's space. • House rules were violated, including unauthorized guests, indoor smoking, failure to clean up after a pet, and lack of communication and his guests charged his electric van without permission as don’t have EV outlets. I take pride in maintaining a respectful, clean, and private environment for my guests. While I understand that every guest has different expectations, it’s also important to respect the home and the agreed-upon policies.

It was my pleasure hosting you and your family Patricia. My apologies for the microwave not heating your leftovers, I’ll make sure to replace.