2/10 Forfærdeligt
Catherine D.
10. marts 2022
Synes godt om: Indtjekning, beliggenhed
Synes ikke om: Rengøring, kommunikation, annoncens rigtighed
Upset
Hello, I’m contacting regards to the owner’s units we stayed at in FountainBleu, room 406-407. I would just like to say that we had the worst experience staying here. First things first, we were treated horribly by a person of the name Johnny who was the manager of the units we stayed at. He entered our room not knowing we were already checked in, and I’ve expressed some things that we were not pleased with. The room was dirty, cabinet were broken, doorknob almost fell on my toe, the tv in one room was not working accurately, Ac in one of the bathrooms were broken. once I’ve expressed those concerns, the manager quickly responds by telling us “if you don’t like it, check out” he was rude and it made us very unhappy that we had to deal with that especially from someone who’s the manager. Secondly, the night before we were going to check out... we were harassed by two securities... they claimed that we were loud and playing loud music which we were not. They barged into our room without permission and threatened that if we do not quiet down, we would be charged for another room and would also have to pay for the persons room who complained. The security was a lady who said she was the higher up for security. Overall, this was an unpleasant experience at FountainBleu and we will never ever stay there again! Please contact me at your earliest convenience as I feel that this needs to be brought to your guys attention.
Catherine D.
Overnattede 3 nætter i marts 2022
