Sidste min specielle Gated Comm. Nær Disney. Privat Villa med pool / Spa

Thank you for your feedback. I’m glad you enjoyed the location, the quiet setting, and that communication was always available when needed. Regarding the cleaning concerns, I want to clarify the timeline for future guests. During your 28‑night stay, we were in regular contact — from early check‑in, questions about the house, reminders to top off the pool water during colder days because the pool/spa heater was on, and adding guests to the reservation. I reviewed all of our messages, and there was no mention of any cleaning issues or a request to have the cleaners return. As outlined in the rental agreement (#22), guests are asked to check the home on arrival and report any issues within the first 24 hours so we can send the cleaning team back immediately if something isn’t up to standard. Since no cleanliness concerns were raised during your stay, it becomes difficult to validate and address issues reported only after checkout. I also want to note that the pool and spa heater had been left running unintentionally for an extended period. I didn’t add the extra utility costs to your stay, and you were aware that the pool/spa heater was on during your visit. I always aim to resolve concerns fairly, but I can only address issues when they are reported during the stay and can be verified and corrected. In this case, the cleaning concerns and refund request were not reported until one week after your departure, along with the statement that a negative review would be left if a refund wasn’t issued. Had anything been mentioned during your stay, I would have arranged for the cleaners to return at no charge. We take guest experience seriously and will continue working with our team to ensure the home is properly prepared for every stay.