Bo med Lucky Savannah: Charmerende Downtown Carriage, trin fra springvandet

Thank you for the 4‑star review and for choosing Lucky Savannah. We’re glad you enjoyed the home and that your dogs loved being right next to the park. We’d love to host you again—if there’s any feedback to help make your next stay a 5‑star experience, please send us a message through Vrbo. The Lucky Team

Thank you for taking the time to share your review! We’re delighted to hear you enjoyed the home’s historic charm, cleanliness, updated bathroom, and well-equipped kitchen. We’re also glad the convenient entry and responsive service from our team made your stay easy and comfortable. Thank you for choosing Lucky Savannah! We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Savannah in the future. The Lucky Team

Thank you for your kind review! We’re glad the central location and easy trolley access made getting around simple, and that the kitchen and beds met your needs. We’d be happy to host you again if your travels bring you back this way. The Lucky Team

Thank you for the 5-star review. So glad you loved the apartment, felt like a local, and found it clean and comfortable. Happy the historic atmosphere gave you an immersive experience. We’d love to host you again! - The Lucky Team

Here’s a response that acknowledges their frustration and apologizes without sounding defensive: Thank you for taking the time to share your feedback. We sincerely apologize that the home did not meet the cleanliness standards you expected and that this impacted your stay to the point that you chose to depart early. We completely understand your disappointment, especially when arriving at a vacation rental and expecting everything to be clean and ready for your arrival. We’re glad you enjoyed the excellent location, and we appreciate your acknowledgment of our team’s response. Your feedback is important to us, and we will be sharing it with our housekeeping team and management so we can work to prevent this from happening again. Thank you again for bringing this to our attention and for giving us the opportunity to address your concerns.

Thank you for the lovely review, Melanie! I’m glad you enjoyed your stay and found our location convenient for exploring Savannah. We hope to welcome you back on your next trip! Safe travels to the Florida Keys! - The Lucky Team

Thanks for the kind words, Kim! We're happy to hear you enjoyed the cozy atmosphere and our fantastic location. We hope to welcome you back on your next visit to Savannah! - The Lucky Team

Thank you for the feedback. Sorry the street noise and older windows impacted your stay. We'll have maintenance inspect the windows, screens, and seals and review soundproofing options, and we'll add in-room earplugs and a white-noise machine for future guests. We'll also update the listing to better describe the street noise so expectations are clear. Glad the rest of your stay was alright — thank you for letting us know. - The Lucky Team

Thank you for your review, Ernie! We're glad you enjoyed your three-day stay and appreciated the charm of the house. It's great to hear that unloading your luggage was convenient. We appreciate your suggestion about the TV in the bedroom and will consider it for future improvements. Thank you for choosing Lucky Savannah, and we look forward to welcoming you back! - The Lucky Team