Dream Vacation Home - w / Hot Tub-tæt på Lake MI Beaches & Wineries - sover 22

Hi Terri, I just got a chance to look at the photos! I'm so glad you enjoyed your stay. Thanks for sharing!

Hi Simon, I'm sorry to hear that you didn't enjoy your stay. I'm very surprised as we usually get 5-star reviews with guests stating how much they loved the property. I realize that with a group of 15 or more it can be a bit loud, especially with the open concept kitchen and living room. I do have to note that the house is over 2200 sq ft, which I do not consider small. The TV above the fireplace is quite large, but the other TVs are a bit smaller. We just purchased a new set of pots and pans last December, and as far as I know the other kitchen items are fine. The grill gets cleaned after every guest, so I'm not sure why it would be so dirty. We will be there in a week, so I will personally take a look at your concerns. I did read on Facebook that there were a lot of flies at Tiscornia Beach, so they moved to another beach and were fine.

Hi Alicia, I apologize for the condition of the front porch. The cleaners are supposed to sweep and wipe the tables and chairs off. My cleaner said she would be by Friday night to take care of it and I'm very disappointed that she never showed up. She is no longer with us, as we have someone new maintaining the property. The deck has been power washed as well. However, I strongly disagree with you that the house has been poorly maintained. As you can see most of our reviews receive a 5-star. First of all, you did not give your mother proper instructions on how to get in. She arrived first and didn't have a clue as to where to enter. Fortunately, one of our cleaners from another house was there dropping off new outdoor mats and was able to help her. That's when she complained about the porch. The house is in a wooded area. There are multiple trees in the backyard that prevent sunlight for grass to grow, but there's plenty of grass on the right and left side of the house as well as the front of the house for kids to play. The unattractive chain link fence is for guests who like to bring their dog. The oven is not old, and we have plenty of kitchen towels, and the kitchen is fully stocked, so we have no idea what you're referring to. The playhouse was on the property when we bought it and we don't advertise it on the website, but we are going to have it removed and install new lights along the steps leading to the front door. Most basements do not have a bathroom. There's a half bath at the top of the stairs that is very easy to get to. I highly encourage future guests to read, what I believe to be more accurate reviews of the property, as many exist. Most guests love the property. I believe your strident criticism excessive and frankly unfair.

Hi Jamie, I'm glad your group enjoyed the house and had a great weekend! I apologize if our list made you feel unwelcome or uncomfortable. We ask guests to take a quick walkthrough the house upon arrival so they can see that there's nothing broken. Our cleaners do a thorough check before cleaning and notify me if there are any damages. Most of our guests are very responsible and respectful of our property. However, we've had guests in the past that have broken beds and other furniture during their stay and denied that it was damaged during their stay. Others have caused damage and did not report it to the guest who booked the reservation. This is why we ask the booking guest to do a walkthrough. We ask guests not to tape things to the walls, as you saw yourself, there are a few tapings on the walls that look like they used a suction cup and glued it to the walls. I was there last month and tried removing it myself but was afraid it would damage the wood. Therefore, we ask that balloons for special occasions be tied onto the legs of chairs or end tables. The upstairs toilet is fine, you just have to hold the handle down when flushing. Unfortunately, we had very heavy rainfall all day and night the day of your arrival which is why the driveway and backyard was muddy. Again, we're glad you enjoyed your stay and look forward to seeing you again in the future!