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6/10 Okay
Tammy D.
17. januar 2023
2nd relocation
This was our 2nd relocation after arriving to the first unit filthy unit with a unwashed in made beds and dirty used towels we could not clean up to eat after an 8 hour drive, we were reassigned a new unit after not reaching anyone from 4-9:30 pm arrived at the new location at 10 pm with 3 children to find none of the 5 door codes were working. They kept having me try new codes for over an hour. Finally after insisting on needing to get a roof over my children so that they could clean up and eat. Finally Got reassigned this unit it was clean and convenient to everything we needed. We finally could breathe. For one day until check out morning around 4 am the smoke detector kept going off again and again and again. We thought we had 2 pm check out. I was not a rested vacation it was a huge mess. I extended my original trip to 2p check out. This unit would not Honor this request and a refund was not processed for the 2 pm check out time. For a 2 night vacation we are thoroughly disappointed in vacasa for them mess of the initial reservation and the delay and leaving us stranded from 4pm - finally receiving this location at 1130 pm. It was the most stressful vacation we have ever had.