Terra Soul by The Perfect Place to Stay in Palm Springs, California

Thanks Ann, we try! I am so happy you loved the house!! Do come back and remember we offer returning guest discounts at ThePerfectPlaceToStay.

Thank you, Laura - so glad you enjoyed your stay! Hope to see you again!

Woot-Woot - love it when our guests have a great time!

Thank you, Lisa! We are here for your next visit!

Thank you! We feel the same way!!

Thank You Mecca Bobo! Come Back, Please!!!!!!!!!!!!!!

Thank you, Scott! So happy you could come back again!

Thank you Mike! So happy you enjoyed your visit!

Thank you, Martin! We appreciate the shout out!

And we look forward to that next visit, Jamie! Thanks for the great review!

Thank you, Paul and family! We LOVE-IT when people are having fun when we are sharing our vacation home!

Thanks Yumi! We enjoyed hosting you.And we have now locked the control panel so no more accidental spa system changes! Hope to see you again!

Please Do! Come back soon - Love hosting awesome guests like you! Thank you for the review!

Happy Dancing that you enjoyed it! Thanks for the shout-out!

Thanks for the great review! And thank you for staying!

Hi Darcy, Thank you for the 4* review! Glad you had a good time. I appreciate your feedback and we will use it to improve. For clarification: So sorry the bike had a flat. You told us after you departed - but if you had called, we would have "come to the rescue" sooner. We do have lots of 'prickly' things in the desert - and they somehow find bike tires! The hot tub does take 30-45 minutes to heat in cold weather.

Thank you, Desiree, for taking the time to share your experience. I sincerely regret that your stay did not meet your expectations. I’d like to address some of the concerns you’ve raised. First, I must clarify that your stay coincided with an extreme heatwave in Palm Springs, with temperatures exceeding 120°F daily. Government advisories were in place, recommending people stay indoors with doors closed, shades drawn, and keep the A/C between 80-85°F to manage the strain on cooling systems in such extreme conditions. Regarding the A/C, it is true that upon your arrival, the house was warmer than we usually have it prepared. We did not get an arrival time from you, and thus, couldn’t pre-cool the home in advance as we normally do. Unfortunately, when you plugged in your electric cars, it caused a breaker to trip, which shut down the A/C. This event also caused a fluke issue with the A/C motor. I immediately called an HVAC specialist, who arrived within an hour, and the system was repaired within three hours. During this time, I offered you the opportunity to depart for a full refund and a complimentary meal at a 5-star local restaurant, and you expressed that you were happy and enjoying the pool and going shopping. The following day, when you contacted me after 3PM to mentioned it was warm again, I reminded you that with temperatures still exceeding 120°F, all A/C units in the area were struggling to maintain cooler temperatures. You had also been using the pool, going in and out, opening and closing the doors, which made it difficult for the system to keep up. I’m sorry to hear that you decided to leave early. I offered to refund two nights (the current and following night) if you departed, which you agreed to. I did not hear back until after 5 PM, which left me unable to prepare the home for another rental. After your departure, when you called in a panic that your newly booked rental was not cleaned and had issues, I even offered for you to return, but I never received a response. I truly wish I could have done more to make your stay more comfortable, and I hope you can appreciate the efforts made in a challenging situation. I believe our consistently positive reviews over more than 10 years show our focus on guest service and being responsive when life happens. I refunded the two nights, as discussed, and worked closely with VRBO to resolve the matter. Ultimately, VRBO closed the case in my favor after reviewing the details and communication. Again, I regret that your stay didn’t go as planned. I hope future stays in Palm Springs are more enjoyable for you. Best regards, DP